This agent was fantastic. Took excellent care of the properties and when repairs were needed, they fixed things quickly and professionally. I used them in 2007/08 and would have used them longer if it wasn't that the property was reposessed due to an unscrupolous landlord. The agent helped us move home and ensured we recieved our full deposit back.
I would recommend them whether you are a tenant or landlord. When we had disorderly next door tenants, those were removed very quickly and the agent frequently did spot checks on the flats.