“Despite very rarely writing reviews (and particularly non-positive ones), I ......”
1 Star Review
Sep 06,2016
By:
'Anonymous'
Sep 06,2016
Branch: London, 167b Rotherhithe Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SE16
Branch: London, 167b Rotherhithe Street
Lettings (as a Tenant)
Postcode: SE16
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Despite very rarely writing reviews (and particularly non-positive ones), I have to say my experience with this letting agent has been so horrendous that I was prompted to search for this website and put down these words. I couldn't agree more with some of the reviews here, especially those on their unresponsiveness and in contrast, eagerness when it comes to charging money. Our flat essentially had a broken thermometer and microwave which I had raised to their management team for, guess what, 6 months but radio silence for any fixtures. It was possibly the coldest winter I had in years living in that flat. We also reported a broken wardrobe door at the time and hoped for it to be fixed, which was framed to be faulty due to "our negligence" after we moved out and of course, charged us 100 quid for it. What I found most difficult with these guys is how you bring up a problem / complain, they never respond, never apologise for delays and just constantly say "this is process, please pay xxx", let alone all the rudeness when you speak to them on the phone. And for any prospective tenants who might think about moving out afterwards, they will charge you 60 quid just for the reference fee!!! With over 7 years renting in London, I have never, frankly, encountered anything that outrageous...Finally, there is absolutely no communication amongst themselves. They kept passing the ball from one person to another. They took it to the extreme when I have left the property now (the contract has ended) and still constantly receive phone calls from people asking for access to the flat for a viewing...Needless to say, I have emailed them to report this and unsurprisingly, radio silence...!
CONCLUSION: STAY AS FAR AWAY FROM THESE PEOPLE AS YOU CAN!
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