“If I could rate this agency a 0 star I would. ......”
1 Star Review
Sep 04,2016
By:
'Aggravated'
Sep 04,2016
Branch: London, 2 Mill Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SE1
Branch: London, 2 Mill Street
Lettings (as a Tenant)
Postcode: SE1
7
people found
this helpful
If I could rate this agency a 0 star I would. I have never felt so cheated in my life from a group of incompetent people. Unfortunately I was new to London at the time and should have recognized the red flags shown upon signing the lease agreement.
1) They were still drafting the lease agreement on the day of signing, noting numerous grammatical errors throughout the contract;
2) The agent had promised us that the apartment will be sufficiently supplied with basic inventories such as pots, pans, cutlery, microwave, kitchen table, and chairs.. After inquiry, they had noted only budget for kitchen table and chairs were available.. this was also only supplied to us 4 weeks after moving in;
3) Watch out and ensure that they actually put your bond inside a government deposit scheme, I wasn't aware that this was a requirement before - you have no rights otherwise!!! I can't even comprehend how this is legal;
4) Their property management contact is only reachable via email - how is this even OK? Their response rate is also every 24hr;
5) 90% of their staff barely speaks English.. with no proper training or guidance on how to be an agent.
I have been scammed more than ƒÂ¯¿½500 by dealing with this agency.. My roommates who dealt with them also had the most terrible experience! WATCH OUT, never ever ever use these guys.. avoid like the plague!
Comment on agent fees
Terrible. Lots of hidden costs.
7
people found
this helpful
Was this helpful?
Yes