Like some other reviews here, I begrudge the one star that is the minimum requirement here. I have been househunting myself for some time, and I am currently trying to help a friend rent a flat and I must say that the service I have received from Farrell Heyworth has made me question whether to look at houses and flats on their books at all even if they look appropriate due to the disgusting level of service they provide. Things that have happened so far include: cancellation of viewings (plural) withing 15 minutes of the viewing, when they know I have a one and a half hour drive to the property in question. Forgetting to call me to tell me that a viewing has been cancelled so I turn up to a locked door (after one and a half hour drive). Calling me in the middle of a viewing telling me what a horrible person the vendor is and that I should not listen to a word he is telling me about the property, when I am with the vendor and he could hear what they said. Just now, I tried to book a viewing on a property and they said they needed to get back to me to confirm. Again, one and a half hour drive, and they waited 4 hours to get back to me just to be rude and obstinate and refusing me a viewing. How on earth can you run a business like this? I thought the property market was in trouble and that they earn money from selling/letting places, but if they concentrate their efforts on offending their customers and clients they (hopefully) should not stay in business long. Lets hope this company goes under!
What agent could do to change your mind?
Given at least a modicum of service.