Aug 18,2016
Minithumbdown
By: 'ashd123'
Aug 18,2016
0 people found
this helpful
I won't blame you if you don't want to read the details, a summary of the issues are as follows:
1) Poor communication
2) Don't respond to maintenance calls
3) Refuse to admit when they are wrong
4) Consistently ask for money when there is no justification

We initially started our tenancy with a private landlord who after a month handed over to Unity Lets. The problems began then... We found our heating didn't work in early October as a mobile thermostat was missing and the boiler needed to be overridden which could only be done by a professional. Despite several emails and promises this would be done, it took until December for the boiler to be overridden and a further 2 weeks to get a thermostat so we could time the heating to be on in the mornings.

When we got back from Christmas in Jan, we had a notice saying we were 50 pounds over the gas bill, which was unlikely as we had only had 3 weeks of heating. We challenged and they backed down. We then had a notice in Feb saying we were 250 pounds over the gas bill, so we took action and didn't use any heating while we challenged. They insisted this was correct, until we contacted the gas company, provided readings and showed them in evidence, we had gone 3 weeks without heating. They actually made a joke about it while showing potential residents round the house.

There were many other minor details like asking us for more rent when we had already paid, small maintenance jobs not even being acknowledged and repeating the same information to every member of team in the office because they apparently can't communicate.
Comment on agent fees
haven't paid any as joined mid contract
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Unity Lets

96 North Hill Plymouth
Devon
PL4 8EX

01752 223354

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