After seeing a 'perfect' house, I contacted the agent to arrange a viewing, and was greeted on the telephone by a rude, snobby woman!! I was told we could only view the house when THEY were in the area!! Do they want to rent this house out?! I explained that it was difficult for us to do any day of the week due to shift works, but was extremely unhelpful! Instead I was told "well, we have other people viewing the property anyway!" Oh well - poke it up your bum I say!! I certainly won't be using LD Lettings - I can't imagine what hassle they would cause renting from them!! How funny to see that other people think they're rude too - customer service NEEDS to be sorted out. Rudness gets you nowhere!
What agent could do to change your mind?
I would definately recommend a more 'chilled out' and helpful customer service! They need to remember that we are the customer, therefore do as much as you can to help that person - less negativity!!