Annan Property are without a doubt one of the worst Property Factors in Scotland. They have been in Factoring since 1st December 2008 and have still not managed to meet an acceptable standard of service provision. The key to the problems are the owner himself, Michael Annan. This man is the most frustrating person to deal with. On the face of it, he is personable, positive and convincing. But the reality is that he lacks credibility and integrity, promises the world and never delivers. Most emails are never responded to in a timely manner and go unanswered months later, necessitating reminders. There is a distinct lack of clarity and transparency in many areas. The most frustrating thing is that the owner is completely deluded and doesn't accept that things are as bad as they are!
Customer centric they are not! They seem to forget who the customer is and their attitude at times is far from professional. It doesn't help that the Property Managers are constantly changing (no surprise) but on a positive note, there was one good one for a year. Agree with comments below, including the fact that some communications are incomprehensible and many times the responses don't completely answer the questions asked.
We did not appoint Annan Property having inherited them from Pentland who ceased as Factors.
Let's see what happens with the implementation of the Property Factors Act (Scotland) later this year when a Code of Conduct will be implemented. It will either be the catalyst for them to reach standard or it will be the end of them, on the Factoring side anyway. A leopard does not generally change its spots, especially when the problems emanate from the owner himself.
What agent could do to change your mind?
Keep promises and improve communication