Since moving to london, we dealt with over 15 estates agents, we never had any bad experience except john payne. They were not friendly and rude. We found one property we were interrested in, after viewing it we were quite keen but they somehow keep telling us that it was not a suitable property for us. We asked them for reason, we would have understood if they were honest with us and keep us informed but they seem to ignore and meddle about, trying to distract us with another properties. I find the way they dealt with us very unprofessional. I would not recomnd them to anyone.