It is obviously disappointing to receive a review of this nature, which is not in line with the usual feedback we receive for our Arnold branch. It is obviously unfortunate that this is your perception and we regret that you feel this way.

Given the level of detail presented within the review we have been able to identify the purchase in question. Firstly we would say that if you are experiencing issues, then you always have the ability to highlight these issues to the senior team within the company for them to look into the matter as a first point of reflection.

We would make a few comments in response to your review.

Firstly the member of the team in question is mortified that you should feel that they judged you on arrival at the office as they would have no reason to do so.

Secondly in terms of the offer level put forward, we would always put any offer forward that you submitted, whether it be £3,000 below the asking price or £30,000 below. The team member did point out that the Vendor may be reluctant to take the offer as they had previously turned down a similar offer level.

It is correct that the lady primarily dealing with the progression of the sale is on annual leave and her colleague is dealing with this matter in the interim period. Without getting into too much detail in this environment, there were delays at the outset whilst relevant information was gathered.

In terms of the tone of the emails, we would always address emails formally, this isn't a personal issue against yourself.

If you feel you continue to encounter issues from your perspective you are more than welcome to liaise with a senior member of the team and please do contact David Radford ([email protected]) who is a fellow Director of the company.

James Roys
DIRECTOR
DAVID JAMES ESTATE AGENTS