Oh where to start. I moved in on the 28/01/12. Had to wait an hour for they keys. On the second trip moving my stuff in I ran into the landlady who knew nothing about me moving in. Fun conversation that was. I was promised a new carpet for the living room on 03/02/12 (landlady was under the impression this was happening too from our conversation).
I am still waiting.
They did send a gasman round to do the gas checks, they just didnt want to inform me that they were doing this.
I replied in e-mail to amend the inventory and have had no reply. About 2 weeks later I went into the office to speak with them as I was told I had the only set of key and I wanted to know what was happening with this carpet. I was told that there was an issue with the landlady and I would be e-mailed and they didnt have time to cut the keys. No e-mail yet and we are a month on. The Gasman tells me my cooker is knackered, disconnects it and shuts of gas by accident. That was 21/02/12. Took until 06/03/12 to get the gas back on and new cooker (flat is gas heated and its been cold). Did get a phonecall that the carpet was ment to be done same day. Get a phone call later to tell me carpet will be done friday (09/03/12 - tomorrow). Turns out that they have a copy of the keys to my flat (why they needed a cut of my keys is confusing). On the brightside thou they are starting to contact customers now thou, on the bad side...they dont know what they are doing
What agent could do to change your mind?
Too much work.
Ive done everything my end correctly. I shouldnt need to work round my full time job and their opening hours to make sure that they can do their job. Its not much to ask that a company can treat their customers like customers and not just a profit margin.