HOUSESIMPLE OFFICIAL RESPONSE:

Please note that the comments on this review were never reported directly to us, so it is difficult to comment. Our business survives on successful sales, sold slips, repeat business and good reviews. As you may note from other reviews posted Housesimple has many returning clients and many clients who refer us on.

It is obvious this customer is very disgruntled and whilst (as stated below) we did go on to sell the said property, we are always disappointed to receive negative comments and are always keen to settle any issues calmly and professionally within the company.

Housesimple endeavours to uphold the highest of standards, as such we are members of TPOS (the property ombudsman regulated by the OFT) aswell as being rated as the No.1 Online estate agency by Allagents and currently rated 23rd Estate agency in the whole of the UK (rated against 10's of 1,000's of estate agents) The company was formed for the express reason to try to change the estate agency industry for the better, through providing a higher quality service for much more competitive fees.

We save our clients a huge amount if fees - £3million and rising - an average client saves £4,678. We are also very efficient at the property business; 50% of all our sales are agreed in an average of 26 days.

In answer to each point that this customer has made:

- We are required to receive a signed contract.
- We endeavour to answer each Sale enquiry within 30 minutes so it is very unlikely and would not be in our interests
- We do not use a 3rd party company. Each local agent is a Housesimple representative.
- We do quote a maximum of 3 working days to process photos, artwork floorplans and write-up listings.
- No viewing can be booked until both parties have confirmed.
- Housesimple do vet buyers in every case. If specifically requested to disregard viewers who are not yet on the market we will do so, but we always advise to take every viewing if possible as each person may be on the market and sold within 2 weeks anyway, so often it is unwise to disregard these potential purchasers.
- In terms of the phone calls, again this is unlikely to be the case as we have a large mteam and we have call analysis data to show that we have improved our effective rate on incoming calls to 98.8%.
- It would not be in our interests to not pass on buyers, our business survives on successful sales, sold slips, repeat business and good reviews. As you may note from other reviews posted Housesimple has many returning clients and many clients who refer us on.
- All emails will be responded to
- Although many clients do pay upfront, every client receives the same pipeline of service, our business survives on successful sales, sold slips, repeat business and good reviews. As you may note from other reviews posted Housesimple has many returning clients and many clients who refer us on.
- Legally every offer has to be put forward to the vendor and it would not be in our interests to not do this
- Every viewing is chased and feedback is requested 3 times (by telephone x2 and email x1)
- We are happy that the property sold and are always willing to help with negotiation when required. 99% of our clients ask us to negotiate on their behalf and we have achieve on average 97% of the asking price. 50% of all offers are negotiated to a sale.
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- If a property has sold, it is very often the case it is a 'saleable' property and therefore is like to sell again. In this case we would have offered to remarket for free assuming the client had marketing time remaining (marketing time is paused once the property is under offer / sold stc.)

Having been with Housesimple myself, I totally agree with everything that Alan Flapjack has said. Housesimple are clowns! They are not interested in you but only in getting your money. Never never never go with this company! I don't even know why they are getting such good reviews!!!!