I don't know if it's just towards students, but the staff bully and scare tenants into paying more rent than they owe.
Nearly every month I get an aggressive call saying I haven't paid my rent, to which I reply yes I have, and then I have to go down there and prove to them I have, because they can't keep accurate records!!
Also had a burst water pipe over Christmas, landlord and estate agent were useless, took a week to get a new mattress to replace my old soggy one which I couldn't sleep in and about a month to replace the wallpaper. The sockets have not been checked and they have obvious water damage!
And worst of all- THE LANDLORD HAD NO INSURANCE!! This is illegal for a landlord and surely should be checked by Chiltern Hills!!
I would highly recommend not renting with Chiltern Hills, but if you do, check out the landlord thoroughly, and keep a record of when you pay your rent!!