“Used this agency to let a property. As soon as ......”

Aug 01,2016
By: 'notahappycustomer'
Aug 01,2016
5 people found
this helpful
Used this agency to let a property. As soon as we had shown interest in the property, all customer service and assistance went out the window. Absolutely shocking communication - do not respond to emails, have to chase several times to get the simplest of responses. Allowed us to move into the property with it being filthy (not just dirty, there was old food from previous habitants, toilet seats were thick with dirt). Even though we had been told that the property was cleaned to a good standard this was not the case. When we asked them why they could not give us a heads up so we could sort it being cleaned they said there wasn't enough time to warn us. We had to hire our own professional cleaner to come in and have been told that we will not be reimbursed for this. No remorse or even attempt to help us with anything. Would NEVER use this company again.
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Scott & Stapleton

92 Rectory Grove Leigh on Sea

01702 471 155

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