100% sales valuation accuracy
100% sales fee satisfaction
93% lettings valuation accuracy
86% lettings fee satisfaction
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Aug 12,2016
Aug 12,2016
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We were almost left on the street. I would recommend avoiding this agency that has an amount of liars working within the company, however most of London estate agents are the same.
Me and 3 of my friends were about to rent their property. We had put an offer on the property which was accepted. They were dealing with us for about a week and a half and everything was going smoothly, we also signed a pre-contract. We passed the referencing and were instructed on how much we had to pay to move in. Everyone was confident about everything and started already packing their things. One day before moving in I felt suspicious that no one contacted me anymore. I sent an e-mail to my letting agent and it was ignored. Then I gave a phone call and was promised to get a call back, which was done only late in the evening when the agency was about to close. It was Robert who called me and said that we are not able to move into the property however it should have happened the next day and we were already ready for that, made all the plans etc. He said that the property had two landlords (Mr and Mrs, probably divorced) and that the landlady was happy to rent the property to us however the landlord secretly advertised the property with another letting agent and had let the property to someone else with another agency on the day when we were about to get instructions about moving in. Stating that those tenants offered more than we did, so the landlady ignored us and the letting agency and doesn't respond to our agent's phone calls anymore. She apologized in case "we were not having a roof for tomorrow".
This was extremely disappointing because one of us was about to move out in two days, and the rest of us in less than a week. We are in trouble. At firstly I believed the story I was told, however I called the second letting agency the next day and they said the property was still available, which means they haven't actually let it to anyone. Finally we just understood that Townends just dropped us off because some potential tenants offered 100-200 pounds more than we did on a last minute when we were about to move in. That flat wasn't even worth the £2300 we were about to pay, as we live in a 3 bedroom flat for £1800 in Fulham (Central London). We were promised by Feisal (one of the letting agents at Townends) that our offer is confident and if it's accepted, it's accepted. What was also suspicious, is that Townends were saying that they didn't know that another letting agency was advertising the flat, however my friends went to see the property without myself about 3 days after I saw it for the first time, and they mentioned that while they were viewing it, someone from another agency was taking the pictures about the property (Because when I went there 3 days before, there already was someone taking pictures from Townends). Basically it came out that Townends knew the fact that they weren't the only ones advertising the property.
We are ripped off and deposit wasn't paid back yet. Only apologies in words were received, nothing else.
I was looking for a perfect home for 2 years in London where I could live like a human. This property was the first perfect house that corresponded to all my needs, and again, I missed it, a day before I was about to move in, after being annoyed by everyday calls to myself, my employer and landlord about referencing.
I just can't stand London with the same agents everywhere, with their methods of scamming and lying to the people.
I'm happy that it's just one year I have to stay in this city (because of my studies), I dislike London and every day I am dreaming about getting out of here and feel valued for being a human and for what I do. This city is a trap, full of liars that only want money and nothing else. You will never benefit from anything until you start lying as they do. I am kind to people and will never follow their steps.
Anyway, stay away from Townends, and stay away from London, if you can.
Me and 3 of my friends were about to rent their property. We had put an offer on the property which was accepted. They were dealing with us for about a week and a half and everything was going smoothly, we also signed a pre-contract. We passed the referencing and were instructed on how much we had to pay to move in. Everyone was confident about everything and started already packing their things. One day before moving in I felt suspicious that no one contacted me anymore. I sent an e-mail to my letting agent and it was ignored. Then I gave a phone call and was promised to get a call back, which was done only late in the evening when the agency was about to close. It was Robert who called me and said that we are not able to move into the property however it should have happened the next day and we were already ready for that, made all the plans etc. He said that the property had two landlords (Mr and Mrs, probably divorced) and that the landlady was happy to rent the property to us however the landlord secretly advertised the property with another letting agent and had let the property to someone else with another agency on the day when we were about to get instructions about moving in. Stating that those tenants offered more than we did, so the landlady ignored us and the letting agency and doesn't respond to our agent's phone calls anymore. She apologized in case "we were not having a roof for tomorrow".
This was extremely disappointing because one of us was about to move out in two days, and the rest of us in less than a week. We are in trouble. At firstly I believed the story I was told, however I called the second letting agency the next day and they said the property was still available, which means they haven't actually let it to anyone. Finally we just understood that Townends just dropped us off because some potential tenants offered 100-200 pounds more than we did on a last minute when we were about to move in. That flat wasn't even worth the £2300 we were about to pay, as we live in a 3 bedroom flat for £1800 in Fulham (Central London). We were promised by Feisal (one of the letting agents at Townends) that our offer is confident and if it's accepted, it's accepted. What was also suspicious, is that Townends were saying that they didn't know that another letting agency was advertising the flat, however my friends went to see the property without myself about 3 days after I saw it for the first time, and they mentioned that while they were viewing it, someone from another agency was taking the pictures about the property (Because when I went there 3 days before, there already was someone taking pictures from Townends). Basically it came out that Townends knew the fact that they weren't the only ones advertising the property.
We are ripped off and deposit wasn't paid back yet. Only apologies in words were received, nothing else.
I was looking for a perfect home for 2 years in London where I could live like a human. This property was the first perfect house that corresponded to all my needs, and again, I missed it, a day before I was about to move in, after being annoyed by everyday calls to myself, my employer and landlord about referencing.
I just can't stand London with the same agents everywhere, with their methods of scamming and lying to the people.
I'm happy that it's just one year I have to stay in this city (because of my studies), I dislike London and every day I am dreaming about getting out of here and feel valued for being a human and for what I do. This city is a trap, full of liars that only want money and nothing else. You will never benefit from anything until you start lying as they do. I am kind to people and will never follow their steps.
Anyway, stay away from Townends, and stay away from London, if you can.
Comment on agent fees
They were overpriced.
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Latest Reviews
26th Jun 2020
reviewed by 'Ms.'
26th Feb 2020
reviewed by 'Godfrey'
7th Jan 2020
reviewed by 'Sandy'
23rd Feb 2018
reviewed by 'Ishil'
Opening Hours
Address
Stirling Ackroyd
41 The Broadway
Ealing,London
Greater London
W5 2NP
020 8579 9282
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £300,000 | £930,000 |
| Lettings | 93% | 86% | £850 | £2,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 54 | 2 | 68 | 7 | 21 | 1 | 17 | 0 | 3 | 0 |
Areas covered
- W3
- Ealing, Ealing Common, Acton,
- W5
- Gunnersbury,
- W7
- West Ealing
- W13
- NW10
- UB6
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Jun 26,2020
Jun 26,2020
0
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I have been using Townends Ealing for several years to let my flat in Perivale. They are always professional and have my best interests at heart. Senior Lettings Manager, Rob McPeake always goes above and beyond to assist with any issue or inquiry. I am ...
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Feb 26,2020
Feb 26,2020
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Our agent Yemi was very supportive thoughout the period of marketing and selling the house. This was a stressful time for us but she always kept us well informed and responded to questions in good time. She liaised well with the buyer which meant that ...
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Jan 07,2020
Jan 07,2020
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Ealing Letting Office - I have been using Townends for both of my flats in Ealing . Robert the Letting Manager has been brilliant for my recent letting service for my Ealing flat. Always keeping me updated and ensuring my queries are answered promptly. Listening to ...
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Feb 23,2018
Feb 23,2018
1
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Having searched high and low in a particular neighbourhood close to E Broadway, Ed had done well to get the instruction on a flat which was ideal for my wife and I. He worked hard to get our offer agreed and we are pleased with ...
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Feb 22,2018
Feb 22,2018
1
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Tyana's service was second to none. I appreciated her patience, professionalism and determination to find me my perfect property. Couldn't have asked for a more enthusiastic agent. Thanks you for making the process as smooth as possible, needless to say i would recommend Tyana to ...
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Good
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Nov 12,2017
Nov 12,2017
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We were pleased with the service we received throughout the process. The team responded to emails promptly and gave clear information....
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Oct 31,2017
Oct 31,2017
0
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We instructed Townends Ealing to find a tenant for a flat after other agents had not been able to do this. Townends found a suitable professional couple within a matter of days and the letting proceeded smoothly and quickly. The Lettings team headed by Robert ...
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Comment on agent fees
Their fees were the standard fees that we expected to pay.
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Oct 16,2017
Oct 16,2017
0
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Have worked with Robert for a few years and have always found him to be very positive, honest and professional.
Have also had confidence in the type of clients which Townends seek for our properties.
Thank you Townends for letting our property once again!...
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Good
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Oct 13,2017
Oct 13,2017
0
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We are delighted with the service received from these two agents, professional, courteous and personal. I would be highly likely to recommend the Ealing branch of Townends based on my experience with them....
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Comment on agent fees
Very happy with the agents fees.
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Oct 04,2017
Oct 04,2017
0
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Tyana made my experience of renting a property pleasant, easy and efficient. She was really helpful in taking me to the viewing and resolving reference issues- a true professional!...
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Comment on agent fees
Townends lettings fees are high, even when a discount was applied. The service from staff at the branch was much better than the experience provided by head office
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Oct 04,2017
Oct 04,2017
1
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Tyana has been very supportive through the entire process of searching for and renting the flat, with excellent communication skills and quick replies to our enquiries. Thank you!...
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Sep 19,2017
Sep 19,2017
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I have had the good fortune to work with Robert at the Towends branch in Ealing for a number of years now.
He is not only fair in his dealings, but he is phenomenal at getting the job done. I always feel that I can ...
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Comment on agent fees
As I say above, I have always found Robert to be fair and straightforward on the fees front.
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Sep 08,2017
Sep 08,2017
1
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Could not have had a better experience with Tyana. She is an asset to the team. She showed me a variety of properties which all met the requirements I had asked for. She gave me honest and positive advice about my search. She also gave ...
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Jul 17,2017
Jul 17,2017
0
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Very professional, courteous, helpful and work extremely hard to identify new and suitables tenants.
Always welcoming and approachable, and constantly keep me informed of progress which I particularly appreciate....
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Comment on agent fees
acceptable
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Jul 11,2017
Jul 11,2017
1
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Tyana was great! Made the entire process run smoothly, was very helpful and gave us all the information we needed!...
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Jul 11,2017
Jul 11,2017
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I have recently used Townsend in Ealing Broadway to rent a property through. From start to finish they were fantastic constantly kept me in the loop about how everything was going and nothing seemed too much for them. Robert and Mohamed were brilliant I can't ...
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Comment on agent fees
They were good
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Jul 04,2017
Jul 04,2017
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Extremely excessive fees with no real justification. To charge £25 just to confirm payments were made on time in a reference is exorbitant, and there is then a payment fee added on to this....
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Jun 13,2017
Jun 13,2017
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Very friendly and helpful with finding the property. Helped with the whole process from start to end fantastically. Could not have asked for a better agent....
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Jun 07,2017
Jun 07,2017
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Really helpful before and after purchase. Were also very helpful over the stressful final part. Might even have gone with us as we were a better buyer for the seller, rather than take the higher sale price and get stung in the end by a ...
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Comment on agent fees
I was a buyer so have no comment on the fees.
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May 18,2017
May 18,2017
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Recently used Townends to rent a property in Ealing.
I was delighted with the result that was achieved within a short time frame.
A special thank you to Robert McPeake for offering a superior quality of service in a timely and professional manner....
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Comment on agent fees
Good value for the service that is provided.
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May 04,2017
May 04,2017
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Everything in time and order. I would highly recommended Townsend's Ealing Branch.
They help us to have a comfortable move in London....
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May 04,2017
May 04,2017
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Robert has been excellent at keeping me informed for my tenancy and resolving any queries that I have regarding tenants, contracts. I have been landlord with Townends for over 15 years.
Sandy Patel...
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Apr 25,2017
Apr 25,2017
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Great service for the Landlord - regular feedback on progress, quick to find tenants and good follow up with documentation. Recommended....
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Comment on agent fees
Competitive
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Apr 06,2017
Apr 06,2017
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Robert (and Zusanne) have been very efficient and professional and, provided I was a stranger just landed in UK, very patient with me.
They explained everything in simple and clear terms and I have really appreciated this. Within a few days I could easily process ...
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Mar 27,2017
Mar 27,2017
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I only dealt with Robert very professional and helpful keeping me fully updated of the progress regularly. I wouldn't hesitate to recommend this agent....
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Comment on agent fees
Perfect .... 100% better than other competitors!
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Mar 27,2017
Mar 27,2017
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Robert and the team at the Ealing branch have been extremely helpful and supportive during the start of our tenants stay. There were quite a few teething problems which the team have dealt with efficiently and they always sound friendly when you call, even though ...
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Comment on agent fees
I believe tenant find fees should be one off at the start of the tenancy rather than monthly for the life of the tenancy.
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Mar 27,2017
Mar 27,2017
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Provided Good and efficient service
Found three great tenants
Always polite and well mannered
Smooth procedure with everything
Thank you very much...
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Comment on agent fees
Very Reasonable and competitive
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Mar 27,2017
Mar 27,2017
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The staff at this branch are friendly and give a personal service. My dealing with Robert McPeake is that he is a person who understands situation and requirements of the Landlord and tryies to be helpful. He is a person comfortable to talk to...
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Comment on agent fees
Good
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Feb 28,2017
Feb 28,2017
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The agent was proactive and forthcoming toward my needs and demands offering solutions to my situation. She was also answering my questions regarding the rent. However, the breakdown of the money needed to pay upfront could have been explained more clearly and in more professional ...
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Comment on agent fees
Fees should be lower.
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Feb 25,2017
Feb 25,2017
0
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I am a portfolio landlord and used Townends Ealing branch for the first time, following a disappointment from another local agent. Robert and Zuzanna were relentless in finding a suitable tenant and ensuring a successful completion, supported by an efficient admin all within a week! ...
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Comment on agent fees
Robert is approachable and competitive. The fees were as agreed with no shocks and surprises.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 2:29 PM 21/11/2017 by allAgents
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