Excellent service in selling our house we cannot fault the speed that viewings were booked and offers made and accepted.
After this though communication in the progress of the sale was sparse. On two occasions we spoke to the agents (two different staff members) they both said they'd return our call once they had gathered information, they never called back. We did the majority of the calls to solicitors our buyer and the people we were buying off ourselves.
Comment on agent fees
Fees if paid upfront are excellent value. We paid on completion which worked out more (we were aware of this) but given the service after offer had been accepted I felt it poor value for money.