“Both Leanne and Stacey have been very polite, friendly and ......”
3 Star Review
Aug 12,2016
By:
'Frances'
Aug 12,2016
Branch: Glasgow, 114 Union Street
Services: Lettings (as a Tenant)
Rent PCM: £959
Would you recommend?: Yes
Postcode: G36
Branch: Glasgow, 114 Union Street
Lettings (as a Tenant)
Rent PCM: £959
Postcode: G36
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Both Leanne and Stacey have been very polite, friendly and helpful. There was a slight communication break down between the tenants and Fineholme recently when the tenants clearly requested staff not to use a certain lock on the flat door as they do not have a key for it. Unfortunately this was not communicated across the Fineholme team which lead to the tenants being locked out of their own home. Staff also requested tenants to cut keys for them when they lost the keys in the first place. Some confusion on who has keys to our home as they used to be able to enter without a problem and now seem unable to. (Tenants now lack some confidence in the agency as a whole and hold some anxiety as to who can get into their home!) Tenants have made suggestions to support this but had no communication back. Hopefully this is in the past and a more communicative relationship can now be had. On the whole Fineholme have kept us safe and ensured all emergencies are dealt with.
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