“Terrible agent! I viewed a property and went to their ......”
1 Star Review
Aug 09,2016
By:
'Andrew'
Aug 09,2016
Branch: Barnsley, 4-8 Park Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: S75
Branch: Barnsley, 4-8 Park Street
Lettings (as a Tenant)
Postcode: S75
4
people found
this helpful
Terrible agent! I viewed a property and went to their office the same day to submit an application. I was told I had to pay a fee of £72 to apply whether I was successful or not! I challenged this and was told that it was how they work. I asked why they carried out referencing checks before the landlord had decided which application they were going to chose. Again they said that's how we work. I decided to submit an application and pay the fee because I really wanted the house and had struggled to find one that I liked in the area I wanted to live for months. Over the next few days I contacted the office to check on my application and was told that everything was fine and there was nothing wrong with my application. Also, I was the only person to apply and everything had been sent to the landlord. Obviously I was confident that I would be moving into this house! Over the weekend I waited for a call and didn't hear anything from the agent until Monday afternoon and was told that another application had been submitted and the landlord was now looking at both! The agent called me back the following day to tell me that my application had been unsuccessful and although there was nothing wrong with my application; the landlord chose to let the house to the other person! So, it seems that Beecroft Estates try to get as many applicants as possible; each paying the application fee and then just leave it to the landlord to chose who their tenants will be! This is just a moneymaker for Beecroft and a complete disregard for potential tenants! When challenging the fees; the attitude from two staff members in the office was appalling and showed a lack of professionalism and customer service! People should be very cautious when considering whether to apply for a rented property with this agent as the only interest they have is to make as much money as possible out of potential tenants that are struggling to find a property!! Another thing to check is; what's actually carried out with regards to checks and referencing. I was told; which is also stated on their website that there would be credit checks in addition to affordability, employment referencing and references from my previous letting agent. The credit checks were never carried out, only the referencing. So, I paid £72 for Beecroft Estates to email a form to my company and form to my current letting agent and await a reply!! Hardly justified is it?!!
What agent could do to change your mind?
Terrible, the only thing I can describe this as is a complete con!!
Attached Filesnbsp;
Comment on agent fees
Terrible, the only thing I can describe this as is a complete con!!
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