Mar 05,2012
By: 'Anonymous Student'
Mar 05,2012
0 people found
this helpful
My friends and I used this agent to rent a student house from in 2010. Whilst the house was adequate, their handling of the entire system was unprofessional and infuriating.

The major point that got me was their handling of returning the security deposit paid at the start of the year. The landlady tried to charge us far far too much for minor repairs, which we questioned and queried with the landlord through an excruciating process with Mansons. We were patronised and lied to at every stage, and ended up getting back less than what we had agreed. The letting agent should be impartial to both sides, but they were completely backing the landlady in her efforts; perhaps they get a cut of the winnings...

I would never recommend this agency to anyone, not even to rent the smallest, cheapest shed. There are loads of letting agents in Newcastle, dont go for this one.
Was this helpful? Yes
By: Mansons
Mar 08, 2012
Anonymous Student,

Thank you for your feedback.

We do encourage anyone who is dissatisfied with the procedure to dispute it via the relevant channels. This information is highlighted to all tenants prior to starting the tenancy and throughout the checking out and bond reimbursement process.

Every deposit taken, whether for a student or professional let, is registered with an approved scheme in accordance with current legislation. These schemes are in place to prevent agents or landlords from retaining any kind of deposit unfairly. No deposit is ever retained by us or the landlord unless it is proved that sufficient damage has been caused by the tenant to fully justify any deductions.

We would respectfully draw your attention to the following - “the deposit is first and foremost the tenant’s money; this remains the case until the landlord can justify their claim to it” – which is an extract from our tenancy deposit membership guidelines herewith:-

We will happily discuss or re-issue you with your deposit registration number to enable you to dispute the deposit refunding process if you approach us directly. You can email or call us 0191 209 2222.


Mansons Property Consultants

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Mansons residential Sales & Letting Consultants

5 Holly Avenue West Jesmond, Newcastle upon Tyne
Tyne and Wear

0191 209 2222

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