All the staff that I dealt with were extremely helpful and polite but most of all they always rang back when they said they would. They always keep us informed of everything, I never had to keep ringing to find out what was happening. if I ask them to find out some information for me they always came back within a day. I found this very reassuring, they understood how stressful it was as a seller, especially when buying another house was depending on the sale of our house and the importants of constantly wanting to knowi everything was going through ok. Most of my dealings were with Gemma who was a pleasure to speak to, I also dealt with Steve the Manager and Julie who were also both excellent.