“Disappointing. It was a great agent when me & my friend ......”
1 Star Review
Aug 04,2016
By:
'Venessa'
Aug 04,2016
Branch: London, 171 Chiswick High Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: W45
Branch: London, 171 Chiswick High Road
Lettings (as a Tenant)
Postcode: W45
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Disappointing. It was a great agent when me & my friend were finding the property. We stayed at the property they've found for us for 9 months. Then the problem started. We've made all the move out payments, outstanding bills and cleaning bills, which they chase after very quickly. But when it comes to us getting back our deposit back, it was a total another story. They act like it has nothing to do with them. They disappear quite quickly after all the payments are done. All they said was go through the website process when they should have been contacting the landlord on our behalf as they are the only one we deal everything with, we never have direct communication with the landlord. It was very disappointing to go through a hassle process to get back the deposit, which even after one month of the move out date, we are reaching no where with getting the deposit back. We get no help from the agent regarding with this at all. Very irresponsible.
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