Mar 04,2012
Mar 04,2012
10 people found
this helpful
Despite me submitting overwhelming evidence that the outgoing tenants had damaged the property and not paid any rent for the last 2 months of their occupancy, the DPS still returned the deposit to the tenants.
In fairness, I should add that I only sent a copy of the Tenancy Agreement and submitted photographic evidence of the state of the property taken 2 days after the tenants had left. Although it was probably my naivety that contributed to me forfeiting the deposit, I still feel strongly that the DPS could and should have used their position as arbiters to request I forward the original signed Agreement along with photographs taken at the beginning of the tenancy.
This would at least have given them the evidence required to make the correct decision.
i am left with the impression that the DPS are VERY tenant biased. Consequently, I no longer use or trust them to make a balanced decision and in no way can I recommend them to any Landlord.
What agent could do to change your mind?
An apology and full compensation.
Attached Files
Was this helpful? Yes

The Deposit Protection Service

The Pavilions Bridgwater Road Bristol
City of Bristol
BS99 6AA

0844 4727 000

Opening hours

Find the Best Agent to
Buy, Sell or Rent Property