Despite me submitting overwhelming evidence that the outgoing tenants had damaged the property and not paid any rent for the last 2 months of their occupancy, the DPS still returned the deposit to the tenants.
In fairness, I should add that I only sent a copy of the Tenancy Agreement and submitted photographic evidence of the state of the property taken 2 days after the tenants had left. Although it was probably my naivety that contributed to me forfeiting the deposit, I still feel strongly that the DPS could and should have used their position as arbiters to request I forward the original signed Agreement along with photographs taken at the beginning of the tenancy.
This would at least have given them the evidence required to make the correct decision.
i am left with the impression that the DPS are VERY tenant biased. Consequently, I no longer use or trust them to make a balanced decision and in no way can I recommend them to any Landlord.
What agent could do to change your mind?
An apology and full compensation.