Lobster Lettings
Wigan, WN3
2.6/5, 29 reviews
41% recommended
0% sales valuation accuracy
29% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction



Property Features


“If I could give less than one star I would. ......”

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Aug 03,2016
Minithumbdown
By: 'Norm'
Aug 03,2016
2 people found
this helpful
If I could give less than one star I would.
To put it simply this letting agent should be avoided at all costs.
A bunch of unprofessional crooks to be honest and if I could use one word to describe their service it is sh*t
What agent could do to change your mind?
Rip off. They stole our deposit. Probably went on holiday with it, wouldn't surprise me.
Attached Filesnbsp;
Comment on agent fees
Rip off. They stole our deposit. Probably went on holiday with it, wouldn't surprise me.
Was this helpful? Yes
By: Lobster Lettings
May 03, 2017
Unfortunately, you have not given enough detail for us to respond accurately, so we can only assume this is a false review.

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Opening Hours
Address

Lobster Lettings
Atlas House, Suites 7 & 8 Caxton Close
Wigan
Greater Manchester
WN3 6XU
0845 257 0058

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 0% 29% £0 £0
Lettings 100% 50% £360 £900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 1 11 14 0 0 0 0 0 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Lobster Lettings Branches (view all )

“Lobster Letting review...”

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Jun 11,2021
Minithumbup
By: 'Nick'
Jun 11,2021
0 people found
this helpful
Was going into the unknown having never rented before and was looking for properties in the Wigan area away from my current location I contacted many letting/estate agents and was let down by many informing me the houses/flats were not available but still ...
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Was this helpful? Yes
By: Karen
Jun 11, 2021
View all comments (1)
Hi Nick, that is such a lovely review!! Thank you very much for taking the time to write such positive words about your experience with us - we really appreciate it. Hope you are very happy in your new home :-) Best Wishes Karen & the team at Lobster Lettings ...

“I've never rented before and have health prob......”

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Apr 27,2021
Minithumbup
By: 'Ian'
Apr 27,2021
0 people found
this helpful
I've never rented before and have health problems but Karen was brilliant and help me every step of the way to move in to my new home. Would highly recommend...
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Was this helpful? Yes
By: Karen O\'Connor
Apr 27, 2021
View all comments (1)
Hi Ian, thank you very much for taking the time to write us such a lovely review! It is very much appreciated and I am really pleased that you are settled in your new home. Kind regards Karen ...

“I am guarantor to a family member who needed ......”

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Oct 26,2020
Minithumbup
By: 'Chris'
Oct 26,2020
0 people found
this helpful
I am guarantor to a family member who needed to move quickly. Karen understood the situation and worked nights and the weekend including her son's birthday to make it happen. I can't speak highly enough of her....
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“The worst renting company I have ever dealt w......”

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Sep 03,2020
Minithumbdown
By: 'Jake'
Sep 03,2020
1 people found
this helpful
The worst renting company I have ever dealt with. Disgusting attitude from the owner Karen, and when coming to leave lied and swindled there way into receiving all the bond. WARNING STAY AWAY....
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“Absolutely one of the best letting agents I h......”

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Jul 06,2020
Minithumbup
By: 'Katrina'
Jul 06,2020
0 people found
this helpful
Absolutely one of the best letting agents I have delt with after having previous problems with another estate agents Karen was so Efficient and got everything done for me during the covid 19 Pandemic Karen was friendly And went above and beyond for us Ready for ...
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Was this helpful? Yes
By: Karen O\'Connor
Jul 06, 2020
View all comments (1)
Hi Katrina, thank you so much for your very kind comments and taking the time to put a review on here for us. We really appreciate it and are delighted you love your new home. It was a pleasure to be able to help you with your move ...

“Such a polite, quick moving estate agents. Th......”

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Jun 11,2020
Minithumbup
By: 'Jessica'
Jun 11,2020
0 people found
this helpful
Such a polite, quick moving estate agents. They helped me get myself in a home with my daughter ASAP. Karen O’Connor was very professional and polite, she understood my needs and guided me through it all. I highly recommend the service. Thank you so ...
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Was this helpful? Yes
By: Karen OConnor
Jul 06, 2020
View all comments (1)
Hi Jessica, thank you so very much for your very kind comments and taking the time to put a review on here for us. We really appreciate it. Hope you have settled in to your lovely new home! ...

“Absolutely delighted with the exemplary servi......”

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May 28,2020
Minithumbup
By: 'Stephen'
May 28,2020
0 people found
this helpful
Absolutely delighted with the exemplary service I received from Lobster Lettings. The attention and service I received was second-to-none....including receiving prompt attention in all my correspondence, even all day Saturday and Sunday, and in the evenings. Nothing was too much trouble for them. I ...
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Was this helpful? Yes
By: Karen OConnor
Jul 06, 2020
View all comments (1)
hi Stephen, thank you for your very kind comments and taking the time to put a review on here for us. We really appreciate it. It was a pleasure to be able to help you with your move and are pleased we were able to make it smooth and hassle free ...

“Helped us a lot throughout the COVID-19 didn’......”

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May 10,2020
Minithumbup
By: 'Megan'
May 10,2020
0 people found
this helpful
Helped us a lot throughout the COVID-19 didn’t expect to move In so fast really happy with the home. Gemma and Karen really have made us feel welcome to the company helped with as many enquiries as possible even throughout bught time. The responses ...
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By: Karen OConnor
Jul 06, 2020
View all comments (1)
hi Megan, thanks for your very kind comments and for taking the time to put a review on here for us. We really appreciate it. It was a pleasure to be able to help you with your move and hope you are all settled in ...

“Helped us rent a house even through the covid......”

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May 07,2020
Minithumbup
By: 'Darren'
May 07,2020
1 people found
this helpful
Helped us rent a house even through the covid-19 crisis. Dealt with Karen and Gemma and had Good communication throughout the application process. 5 stars. Thanks...
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By: Karen OConnor
Jul 06, 2020
View all comments (1)
thank you for your very kind review, Daniel. It was a pleasure to help with your move and we really appreciate you taking the time to give this lovely feedback. ...

“Absolute scam artists. This is a joke of a c......”

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Aug 20,2019
Minithumbdown
By: 'Pamela'
Aug 20,2019
2 people found
this helpful
Absolute scam artists. This is a joke of a company. I have rented a property that I paid 6 months rent upfront for. I was assured that all work had been completed prior to my move in date. Needless to say this hadn't happened. The battle ...
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“Wasters...”

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May 30,2019
Minithumbdown
By: 'Hugh'
May 30,2019
3 people found
this helpful
Went to view a property in Platt Bridge at 3.15pm yesterday. 3.25, no sign of anyone. Sent text asking if they were on their way, no rely. Rang office, put on hold for 5 minutes. They said the person wasn't answering the phone. Meanwhile the tenant came ...
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Comment on agent fees
No comment. Not worth another comment!
Was this helpful? Yes
By: Karen O\'Connor
Jun 26, 2019
View all comments (3)
I am sorry to hear of your experience. Regrettably the property was let the day before your viewing. The viewing was cancelled with notice sent to you at 9.32am that morning to the number given to us by yourself ending 618. The only other time we would not turn up to a pre-booked viewing would be because the viewer has failed to confirm the appointment when we call an hour before. We notify that if they do not confirm the appointment, we do not attend, due to so many "no shows". The on ...

“Very pleased...”

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May 29,2019
Minithumbup
By: 'Kirsty'
May 29,2019
1 people found
this helpful
Well done to all the girls at lobster lettings they all worked really well to sort me and my girls out in a property 👍 thank you so much really appreciated all your help...
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Comment on agent fees
Really good
Was this helpful? Yes

“A Disgrace...”

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Sep 06,2018
Minithumbdown
By: 'Keith'
Sep 06,2018
4 people found
this helpful
An awful money-grabbing company. They took over our tenancy without even a phone call or courtesy letter. The first thing they did was send an email claiming our rent was late, when it wasn't. We had no communication with them when there was problems with ...
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Comment on agent fees
bad
Was this helpful? Yes

“Absolute cowboys I first encountered these people when they were ......”

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Jan 31,2018
Minithumbdown
By: 'john4'
Jan 31,2018
2 people found
this helpful
Absolute cowboys I first encountered these people when they were showing a prospective tenant around The Old School Rooms were I live they were telling the person its unallocated parking park anywhere which is not correct only leaseholders can park not tenants and everyone has ...
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Comment on agent fees
n/a
Was this helpful? Yes
By: Karen OConnor
Feb 22, 2018
View all comments (2)
Dear John4 We are disappointed to read your review. Having managed this property for 9 years, we have never advertised it with parking. On the contrary, 2 of our own members of staff have been given parking tickets because the viewings appointments have over-run the allocated parking time they have paid for on the road. They would not park on the road if they believed the property to have parking with it. For peace of mind, I have attached 2 adverts for you to verify what I am saying ...

“The people that work in the Wigan office are not ......”

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Jul 31,2017
Minithumbdown
By: 'Un'
Jul 31,2017
4 people found
this helpful
The people that work in the Wigan office are not helpful one bit I have needed work doing in the property I rent for 3 years and the answers I got was the landlord won't give permission another said the landlord said he won't have any ...
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Comment on agent fees
Bad
Was this helpful? Yes
By: Anonymous, as tenant is still in property.
Jun 19, 2018
View all comments (2)
They still don't do repairs. What is it you're a middle man for exactly because it is not the middle man for repairs is it? What a stupid answer. If you claim to be a middle man then get repairs sorted out, stop making excuses that mean nothing and do not absolve you of duties to your tenants. ...

“As an unfortunate landlord who signed up with lobster I ......”

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May 01,2017
Minithumbdown
By: 'snowdog4935'
May 01,2017
4 people found
this helpful
As an unfortunate landlord who signed up with lobster I can honestly say I have never come across I more self-satisfied t+c's related company ever. The description of the service on the website bears no resemblance to what is offered to landlords or tenants. ...
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Comment on agent fees
You pay 10 per cent per month for literally nothing. The website falsely advertises rent will be paid on time. In fact this is not the case. I am due rent from a property yesterday (last day of the month) but if I am lucky I may get it Tuesday. In my opinion an awful company, low on ethics and manners. I would advise any landlord, or tenant (after reading recent reviews) to seek an alternative
Was this helpful? Yes
By: Lobster Lettings
May 03, 2017
View all comments (1)
We are extremely disappointed to read your review Mr L. It appears you have misunderstood your rent due date. It is not due on the last day of the month as you have stated, it is due on 31st of the month. As April had no 31st (30 days in April), the tenants bank will always release payment on the next working day. Due to the bank holiday this was Tuesday 2nd May. As always, you were paid your rent on the same day Lobster Lettings received it, as per our agreement. With regards to the term ...

“A truly awful company. I would recommend to avoid if ......”

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Feb 27,2017
Minithumbdown
By: 'tenant'
Feb 27,2017
6 people found
this helpful
A truly awful company. I would recommend to avoid if at all possible. Found them unhelpful when it came to payment - would only accept the holding fee and security deposit via bank transfer if they could charge the tenant a fee. They also missed ...
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Was this helpful? Yes

“Absolutely disgraceful company. Will be reporting to trading standards and ......”

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Feb 20,2017
Minithumbdown
By: 'Tenant'
Feb 20,2017
4 people found
this helpful
Absolutely disgraceful company. Will be reporting to trading standards and all governing bodies. Dodgy company avoid at all risk. From a compliance perspective horrendous! No documentation at all. Representatives are useless and the office is a disgrace. No wonder things go missing. I don't know ...
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Comment on agent fees
Horrendous.
Was this helpful? Yes
By: Ex tenant!
Aug 17, 2018
View all comments (3)
Yes! I've gone to the trouble to come on your reviews and make things up! I have nothing better to do with my time! Pathetic!! How you sleep at night is beyond me, scaving lying scum bags! Karma is a bitch Karen!!!! ...

“Absolutely discusting company. Wouldn't advise going to them. Been living ......”

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Feb 05,2017
Minithumbdown
By: 'Horrible'
Feb 05,2017
4 people found
this helpful
Absolutely discusting company. Wouldn't advise going to them. Been living in the property for over 4 years. Never missed a payment and one day late on rent and slapped with a £30 charge. Things wrong with the property. Boiler broke took 6 months to repair. I mean no ...
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Comment on agent fees
Fort what you get it is a scandal, don't expect to get your money back at the end they will come up with an excuse.
Was this helpful? Yes
By: Lobster Lettings
May 03, 2017
View all comments (1)
Regrettably you have not provided enough information for us to be able to establish who you are in order to provide an appropriate response (or to verify if this is a legitimate customer or simply a false review). Either way, we are particularly keen to investigate the slanderous comments you have made about an alleged law suit where it was decided the company can not handle client money?? This is not true, although we are keen to understand where this false information has come from? Please ca ...

“Absoloutley discusting appauling company, moved into a house that was ......”

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Nov 17,2016
Minithumbdown
By: 'Nicola'
Nov 17,2016
5 people found
this helpful
Absoloutley discusting appauling company, moved into a house that was discutingly dirty and needed a hell of a lot of work doing to it so they offered us first month free to clean ourselves, we then went on to pay 6 month rent up front and ...
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Comment on agent fees
Discusting!!
Was this helpful? Yes
By: Nicola
May 20, 2017
View all comments (2)
Yes as we where promised a months free rent at the begining because of the discusging state it was in when we got the keys even tho we where told it was going to be cleaned, then made out to be liars but it is you that lied and completely took the piss out of us!! We spent well over 2 grand doing that property up and also lost probably another 3 grand in the belogings that got thrown away so all in all it was us that are at a loss! Your an appauling company and no amount of yout bull shit will s ...

“If I could give less than one star I would. ......”

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Aug 03,2016
Minithumbdown
By: 'Norm'
Aug 03,2016
2 people found
this helpful
If I could give less than one star I would. To put it simply this letting agent should be avoided at all costs. A bunch of unprofessional crooks to be honest and if I could use one word to describe their service it is sh*...
read full review
What agent could do to change your mind?
Rip off. They stole our deposit. Probably went on holiday with it, wouldn't surprise me.
Attached Filesnbsp;
Comment on agent fees
Rip off. They stole our deposit. Probably went on holiday with it, wouldn't surprise me.
Was this helpful? Yes
By: Lobster Lettings
May 03, 2017
View all comments (1)
Unfortunately, you have not given enough detail for us to respond accurately, so we can only assume this is a false review. ...

“Great company, good stuff! Very professional, went over everything with ......”

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Jul 23,2016
Minithumbup
By: 'Jess'
Jul 23,2016
1 people found
this helpful
Great company, good stuff! Very professional, went over everything with me very precisely and answered all the questions I had, even gave me a free smoke alarm! Very fast and reliable, happy with my new home :} Only fault being they didn't get rid of the ...
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Comment on agent fees
The prices are expensive but you get what you pay for in my opinion! And you get the deposit back if youre a good tenant so I dont see the big deal :P
Was this helpful? Yes

“fantastic company to use very good service. professional fast and ......”

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Jul 08,2016
Minithumbup
By: 'happy'
Jul 08,2016
1 people found
this helpful
fantastic company to use very good service. professional fast and efficient. we viewed a property on Monday and then we decided this would be our new home we needed to leave our current place by Thursday. lobster assured us we could move in Thursday and ...
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Comment on agent fees
very fare fee's not expensive and all fee's are explained on a regular basis
Was this helpful? Yes

“The most unprofessional company out there constantly lie about things ......”

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Jun 15,2016
Minithumbdown
By: 'Jon'
Jun 15,2016
2 people found
this helpful
The most unprofessional company out there constantly lie about things fail to turn up to appointments for jobs to be fixed don't give notice and just let themselves into your property as they keep a key. Daughter had health problemservices due to mould in the ...
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Comment on agent fees
Bad
Was this helpful? Yes

“Absolute appalling company, give misleading information to make you pay ......”

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Jun 13,2016
Minithumbdown
By: 'Unhappy'
Jun 13,2016
5 people found
this helpful
Absolute appalling company, give misleading information to make you pay over the odds deposits, then refuse to refund money, make you pay deposit upfront with referencing fees, cause alot of stress and upset. When making a complaint they failed to respond on the deadline that ...
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Comment on agent fees
Very bad, appalling.
Was this helpful? Yes
By: Lee Moffitt
Jun 17, 2016
View all comments (1)
I can only assume that this comment is from Lee who took Blackbrook, or your mum who dealt with most of your correspondence. because your the 1st and only complaint we've had for 6 months, it's interesting that you have chosen to remain anonymous. I conducted the viewing Lee and if the details you gave on application had been true there would have been no problem, after discovering your true rental history we tried every alternative to accommodate you, to no avail. It's sad that you now feel com ...

“Lobster lettings are there simply to parasitically drain money from ......”

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Feb 03,2016
Minithumbdown
By: 'THERMODORE'
Feb 03,2016
2 people found
this helpful
Lobster lettings are there simply to parasitically drain money from both landlord and tenant,they never answer e mails unless it is for money owed etc they say they have done electrical checks and charge the landlord when in reality they have done nothing of ...
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What agent could do to change your mind?
The fees are a total rip off 230 quid then a months rent and a bond of a months rent!
Attached Filesnbsp;
Comment on agent fees
The fees are a total rip off 230 quid then a months rent and a bond of a months rent!
Was this helpful? Yes
By: Lobster Lettings
May 03, 2017
View all comments (2)
We are disappointed to read your review Wayne. The £230 fees you refer to were administration fees for yourself & your guarantor (which including VAT are rather low for the industry). Your frustration is borne out of the fact that you attempted to leave the property early despite still being in tenancy, without compensating your landlord as per the terms of your tenancy agreement. We regrettably had to contact your guarantor to resolve the matter & your response was to verbally abuse & swear ...

“A company that insists on taking a deposit before moving ......”

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Aug 05,2015
Minithumbdown
By: 'John'
Aug 05,2015
3 people found
this helpful
A company that insists on taking a deposit before moving in rang alarm bells from the start. Their unprofessional manner made me question their legitimacy as a company. Numerous occasions we spoke to them, asking for confirmations via email which never came, never returned calls ...
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Was this helpful? Yes
By: Unhappy customer
Jun 11, 2016
View all comments (2)
Typical of lobster lettings trying to put the blame on everyone else ...

“Have had my 2 houses let and managed for 8 years by ......”

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Dec 30,2014
Minithumbup
By: 'C'
Dec 30,2014
2 people found
this helpful
Have had my 2 houses let and managed for 8 years by lobster Lettings. Very positive experience all round. Very few problems, and any that I have had were dealt with and rectified straight away....
read full review
Comment on agent fees
You generally get what you pay for, so I have no issue paying for good service. Fees have never increased in the 8yrs I have used them, on the contrary, I have been contacted by Lobster Lettings when a promotion came up that I was eligible for that entitled me to a small discount. Much appreciated.
Was this helpful? Yes

“From the moment we paid the deposit, things changed. They ......”

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Sep 17,2014
Minithumbdown
By: 'Catherine'
Sep 17,2014
8 people found
this helpful
From the moment we paid the deposit, things changed. They never came back with answers for any of my questions, repairs were never rectified. I had to chase them up for every little thing. They said they would hire a cleaner for the communal areas ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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No procedure available.

Awards won by Lobster Lettings, Wigan WN3 6XU


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