“let me start by saying if it was possible i ......”
1 Star Review
Jul 29,2016
By:
'Annoyed'
Jul 29,2016
Branch: Gloucester, 7 Worcester Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: GL1
Branch: Gloucester, 7 Worcester Street
Lettings (as a Tenant)
Postcode: GL1
4
people found
this helpful
let me start by saying if it was possible i would give this minus stars.
On first applying through the agency all seemed to be fairly good, application went through quickly and easily and i was moved in within 2 weeks. However then all the problems started to arise, within a month of moving into the property i noticed that my clothes, the carpet and my bedding was constantly damp or soggy, after emailing and calling for 3 days i finally got a response that someone would be coming round to look at it. a month later after receiving no further word, even after sending several emails, i contacted the council to do a health check as i now had water leaking through the external facing walls and puddles forming on my floor. The council did nothing due to the fact that my landlord worked in this department of the council. (amazingly convenient i know!)
The damp and mould issues got so bad that i actually developed pneumonia, however i could not afford to leave the property and surelet refused to cancel my contract despite the house being in such a state, i ended up moving everything and living in the front room, sleeping on the sofa for 8 months of my tenancy. and what was my bedroom turned into a mould filled room with mushrooms growing out of the floor and the carpet rotted through from the constant damp in the property. Despite ringing every two weeks to ask when something would be done, the only replies i ever heard where, that the Agent in charge of my property was "on lunch", or that they were waiting to hear back from contractors, and this went on for 9 months where, in the final month of my tenancy, contractors suddenly starting turning up at my door to price up jobs for surelet to fix it (miraculous i know).
despite the fact i was living in one room surelet still insisted i payed full rent for the supposedly 4 room property
oh and it took them 2 weeks to fix my cooker after short circuiting due to the previous contractor they used.
been out of the house for over a month with no deposit being returned and no reason to the with holding either, so will be taking them to court over that.
Comment on agent fees
woefully over priced for the service they provide...
‚£105 reference and it took me 3 minutes to fill...
entry and exit check costs over ‚£100 in total for a nothing job as they missed everything..
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