40% sales valuation accuracy
100% sales fee satisfaction
33% lettings valuation accuracy
50% lettings fee satisfaction
...left to get your reviews in for the
2024
allAgents People Awards
Jul 28,2016
Jul 28,2016
3
people found
this helpful
this helpful
Do not use Bridgefords !
I have used Bridgefords since I bought this property and had no issues until a couple of years ago when a team member called Gemma left. Since then the service has completely disintegrated into a farce.
To name but a few problems.
Despite a full service my property and tenants have not been protected. The police were called because the neighbours thought my tenants was dead, flies were coming out from the property.....flies!. This matter was not even brought to my attention. The first I knew of this was a bill from the door repair people on behalf of the Police.
Tenants are not being vetted in any way.
A series of poor tenants were allowed in the property and the rent was rarely paid on time, even with alleged guarantors.
Communication was non existent between head office and branch. One would be sending arrears letters while the other was unaware of the arrears. On occasion the rent from the council has simply not been allocated by Bridgefords and the tenants were sent eviction notices. If I didn't chase both up then nothing would be done. E mails were systematically ignored by both and my calls were ignored.
The last straw came with the suspected dead tenant and I was left with an uninhabitable flat with no door, arrears and not so much as an apology from Bridgefords. They claim that tenant vetting was up to scratch, they claim that checking on the welfare of tenants is not part of their 'full service' (what is then??).
The complaint is ongoing but I have switched agency obviously but so far my losses are £3500 on a one bed flat. Repairs, redecorate, new carpets, new door, new fitting and fixtures and loss of rent.
I have used Bridgefords since I bought this property and had no issues until a couple of years ago when a team member called Gemma left. Since then the service has completely disintegrated into a farce.
To name but a few problems.
Despite a full service my property and tenants have not been protected. The police were called because the neighbours thought my tenants was dead, flies were coming out from the property.....flies!. This matter was not even brought to my attention. The first I knew of this was a bill from the door repair people on behalf of the Police.
Tenants are not being vetted in any way.
A series of poor tenants were allowed in the property and the rent was rarely paid on time, even with alleged guarantors.
Communication was non existent between head office and branch. One would be sending arrears letters while the other was unaware of the arrears. On occasion the rent from the council has simply not been allocated by Bridgefords and the tenants were sent eviction notices. If I didn't chase both up then nothing would be done. E mails were systematically ignored by both and my calls were ignored.
The last straw came with the suspected dead tenant and I was left with an uninhabitable flat with no door, arrears and not so much as an apology from Bridgefords. They claim that tenant vetting was up to scratch, they claim that checking on the welfare of tenants is not part of their 'full service' (what is then??).
The complaint is ongoing but I have switched agency obviously but so far my losses are £3500 on a one bed flat. Repairs, redecorate, new carpets, new door, new fitting and fixtures and loss of rent.
What agent could do to change your mind?
I did not get the service I paid forAttached Filesnbsp;
Comment on agent fees
I did not get the service I paid for
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
8th Nov 2018
reviewed by 'M.'
19th Jan 2018
reviewed by 'Customer'
28th Jul 2016
reviewed by 'Landlord'
26th Jun 2013
reviewed by 'offtoreedsrains'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 40% | 100% | £0 | £0 |
| Lettings | 33% | 50% | £450 | £700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 2 | 0 | 1 | 0 | 0 | 0 | 1 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Nov 08,2018
Nov 08,2018
1
people found
this helpful
this helpful
We have dealt with Gabrielle Watson at Bridgfords, Preston for over six months and have found her to be highly efficient, courteous and professional....
read full review
read full review
Comment on agent fees
Nobody likes paying fees but they are in line with other Agents.
Was this helpful?
Yes
Yes
Jan 19,2018
Jan 19,2018
2
people found
this helpful
this helpful
The worst agents I have ever come into contact with in my years of renting properties. Unhelpful, RUDE and impossible to get answers from for simple questions if you have issues.
Wouldn't STRONGLY suggest avoiding if you want a smooth sailing time. They made my ...
read full review
read full review
Comment on agent fees
Shockingly bad
Was this helpful?
Yes
Yes
Oct 25,2017
Oct 25,2017
0
people found
this helpful
this helpful
Landlords review:
Firstly, if you are having problems with the maintenance of a property, it is not Bridgfords fault. They will pass the complaint on to the Landlord - who will either complete repairs or ignore it. You need to stop paying the rent until ...
read full review
read full review
Comment on agent fees
Expensive but they out perform any other letting agent.
Was this helpful?
Yes
Yes
Jul 28,2016
Jul 28,2016
3
people found
this helpful
this helpful
Do not use Bridgefords !
I have used Bridgefords since I bought this property and had no issues until a couple of years ago when a team member called Gemma left. Since then the service has completely disintegrated into a farce.
To name but a few ...
read full review
read full review
What agent could do to change your mind?
I did not get the service I paid forAttached Filesnbsp;
Comment on agent fees
I did not get the service I paid for
Was this helpful?
Yes
Yes
Jul 28,2014
Jul 28,2014
2
people found
this helpful
this helpful
This branch is extremely incompetent and I have never experienced such negligence and disregard towards the customer, with extremely poor customer service. As a student I believe we have been treated extremely unfairly having filled out an application for a new flat in a new ...
read full review
read full review
What agent could do to change your mind?
Having been incompetently double booked the estate agents should have made more effort to find us new accommodation, they should post our money out when requested instead of lying.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Jun 26,2013
Jun 26,2013
8
people found
this helpful
this helpful
This branch is incompetent on a scale I have never encountered before. The manager NEVER and I mean NEVER rings back . They consistently promise to do things to sort out problems but then just ignore you . I pay £60 a month to this organisation and I ...
read full review
read full review
What agent could do to change your mind?
Ring back once................just once , thats all ive ever asked. do something and ring back to tell me what youve doneAttached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
