100% sales valuation accuracy
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99% lettings valuation accuracy
99% lettings fee satisfaction
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Jul 27,2016
Jul 27,2016
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I really wish I had the option to put negative stars because this agency was appalling. On the surface, Olympia seems well-organised and even thoughtful. However, once I lived in one of their flats, I had the worst experience of my life. Initially when I moved in, the agency claimed that 2 cleaners had cleaned the apartment prior to us moving in, however that was a bold-face lie because every surface was either sticky or greasy. The bathroom also lacked a shower curtain and not every bulb was replaced so the first night I lived there, I had to shower in the dark with water splashing everywhere. Not to mention, one of the hobs didn't work and the oven was broken for some time. There was even a strange, forgotten potato growing massive stems underneath the kitchen sink! They even paired us, two young professional women, with some questionable men that they called "quiet students," who ended up being disrespectful of our belongings and who filled the flat with the smell of weed. (I doubt they do any kind of background check on their tenants, but rather seek to fill out flats as soon as possible and take advantage of young people because they think young adults won't mind as much about cleanliness or know what kind of rights they have when renting properties.)
There are ample more examples of how unprofessional Olympia Properties was, but the one that put me over the edge was when we had bed bugs. I've never had to deal with bed bugs in the past, so I didn't know how to spot signs of them when I moved into the flat. I started getting bitten a month and a half into living in the flat and realised that they came from my bed, which the agency provided. I quickly found the bed bugs and black spots on my box spring and requested that I get a new boxspring and mattress immediately. However, the agency did not deal with my request right away and I had to wait 2 days until they sent an "exterminator." I say "exterminator" because I doubt his credentials. By the time he came over, I had researched multiple ways to thoroughly get rid of bed bugs (many of which included steam cleaning and evacuating the premises) and all he did was spray our box springs and mattresses with some kind of pesticide. He then told me that we had to continue to sleep on our beds in order to lure the bed bugs out of their hiding places and once they were out and exposed to the pesticide, they would die. I was worried about my own exposure to his chemical spray and how it would affect my health as well, but listened to his advice nonetheless. Needless to say, we continued getting bitten by the bed bugs for weeks. I also looked up the "exterminator's" company, "Pests-R-Us". On the front page of their website, the company seems legit. However, once you go past the front page, everything else on their website is filled with text-filler gibberish and stock photos, showing you that their company is not real or at least that the company did not take the time to complete their website. So dodgy!
Whilst all of this was happening, you can imagine I was constantly texting and calling Olympia's agents, specifically Samira, who was the agent that was primarily in charge of the property. She, however, was avoiding my calls and taking a very long time to text me back. When I eventually moved out, after 3 months in the property, she didn't show up on the day I returned my keys and received my deposit back, despite texting me that she would be there. She was acting completely unprofessional and, by hiding, has shamefully acknowledged how horrible she and the agency has treated me and my roommate. We received our full deposit back, without any kind of inspection, which indicates to me they know they were in the wrong and hoped to appease us by giving our full deposits back.
*Olympia needs to stop taking advantage of young tenants and answer for their horrible customer service and shoddy properties. This kind of treatment towards tenants is not okay. I don't wish my experience on anyone else.
There are ample more examples of how unprofessional Olympia Properties was, but the one that put me over the edge was when we had bed bugs. I've never had to deal with bed bugs in the past, so I didn't know how to spot signs of them when I moved into the flat. I started getting bitten a month and a half into living in the flat and realised that they came from my bed, which the agency provided. I quickly found the bed bugs and black spots on my box spring and requested that I get a new boxspring and mattress immediately. However, the agency did not deal with my request right away and I had to wait 2 days until they sent an "exterminator." I say "exterminator" because I doubt his credentials. By the time he came over, I had researched multiple ways to thoroughly get rid of bed bugs (many of which included steam cleaning and evacuating the premises) and all he did was spray our box springs and mattresses with some kind of pesticide. He then told me that we had to continue to sleep on our beds in order to lure the bed bugs out of their hiding places and once they were out and exposed to the pesticide, they would die. I was worried about my own exposure to his chemical spray and how it would affect my health as well, but listened to his advice nonetheless. Needless to say, we continued getting bitten by the bed bugs for weeks. I also looked up the "exterminator's" company, "Pests-R-Us". On the front page of their website, the company seems legit. However, once you go past the front page, everything else on their website is filled with text-filler gibberish and stock photos, showing you that their company is not real or at least that the company did not take the time to complete their website. So dodgy!
Whilst all of this was happening, you can imagine I was constantly texting and calling Olympia's agents, specifically Samira, who was the agent that was primarily in charge of the property. She, however, was avoiding my calls and taking a very long time to text me back. When I eventually moved out, after 3 months in the property, she didn't show up on the day I returned my keys and received my deposit back, despite texting me that she would be there. She was acting completely unprofessional and, by hiding, has shamefully acknowledged how horrible she and the agency has treated me and my roommate. We received our full deposit back, without any kind of inspection, which indicates to me they know they were in the wrong and hoped to appease us by giving our full deposits back.
*Olympia needs to stop taking advantage of young tenants and answer for their horrible customer service and shoddy properties. This kind of treatment towards tenants is not okay. I don't wish my experience on anyone else.
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £25,000 | £450,000 |
| Lettings | 99% | 99% | £390 | £4,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 69 | 0 | 500 | 12 | 11 | 0 | 14 | 0 | 20 | 1 |
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- E1
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Nov 18,2023
Nov 18,2023
0
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Extremely great service from Olympia. Always quick at responding and getting you the right help when needed. A really smooth move - in process too. Thank you!...
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Oct 20,2023
Oct 20,2023
0
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Honestly didn't expect an agency to be this good in London. They were super kind, easy to work with, responsive and overall just awesome people! Thanks a million!!!!...
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Aug 24,2023
Aug 24,2023
0
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Faruq (Frank), is by far the best letting agent to date. Faruq is a 11/10. He's efficient, organised and supportive. He made our stay incredibly enjoyable and we would look to rent with him and Olympia Properties again in the future.
Thank you ...
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Aug 17,2023
Aug 17,2023
0
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Olympia Properties and Faruq have been taking care of me for the last five and a half years. A lot of things happened during those years especially during lockdown and Faruq was always there to help when I needed him the most. They care about ...
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Mar 31,2023
Mar 31,2023
0
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I highly recommend Olympia Properties for their exceptional professionalism and customer service. From the beginning of my experience, they listened to my needs, provided valuable guidance, and were always available to answer my questions. They were the only agency, of many others I went to, ...
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Sep 10,2022
Sep 10,2022
0
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Faruq was super helpful, he made any issues we faced his priority to fix. Very grateful for all of his help, couldn’t have asked for a better representative....
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Sep 08,2022
Sep 08,2022
0
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Faruq was the best agent which we dealt so far. He is very friendly, understanding and takes care of the issues whenever we need them. Very responsible and cooperative agent....
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Sep 07,2022
Sep 07,2022
0
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Faruq was a really helpful and hard working agent during our tenancy and was always quick to answer queries and get maintenance issues addressed, 7 days a week. He's by far the best estate agent I've dealt with since renting in London therefore I'd recommend his ...
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Sep 06,2022
Sep 06,2022
0
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Faruq was very helpful and diligent throughout our entire tenancy. Come rain or shine, we could rely on our man Faruq. Very sad to be leaving and hope our paths cross again in future. Thank you....
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Sep 06,2022
Sep 06,2022
0
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Faruq has been my agent for 3 years. Always there to help and goes the extra mile. Communicative and responsive. Couldn’t wish for a better agent!...
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Sep 06,2022
Sep 06,2022
0
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The property we stayed in was kept amazingly and Faruq has been exceptionally helpful, responsive and caring in ensuring we had a great and smooth stay at the property. We greatly appreciate how well we have been treated and couldn’t not recommend a better ...
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Sep 06,2022
Sep 06,2022
0
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This agency helped me to find a room in little time and for a reasonably price, in the area that I was looking for (pretty much on the Brick Lane and on the main road which is safer). Although the house itself had some problems (...
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Jul 26,2022
Jul 26,2022
0
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Frank has been a complete professional who is not only kind, but very efficient. We are very thankful for your service....
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Jul 22,2022
Jul 22,2022
0
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Our agent Faruq was great, he was always willing to help peomptly when we needed something around the flat like taking out furniture or replacing a broken washing machine.
He made the whole renting process very smooth and easy for us....
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Jun 30,2022
Jun 30,2022
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Faruq has been our "go to guy" for the past 3 years, professional, responsive and provides exceptional customer service. Its been an absolute pleasure...thanks Faruq!...
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May 27,2022
May 27,2022
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Faruq was a very responsive agent. Moving in and moving out has never been so simple! Thank you for the support...
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May 04,2022
May 04,2022
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Faruq is hands-down the best agent I've ever dealt with. He's extremely kind, prompt, attentive and has made my time renting with Olympia so easy and stress-free! Navigating the rent market can be a bit of a gamble for tenants, so I'm really grateful to ...
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Apr 28,2022
Apr 28,2022
0
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Quick and to the point landlord who is very quick to do anything I asked of him. Next time I would rent a better property from this property management service....
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Apr 08,2022
Apr 08,2022
0
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Faruq was a great agent to have, always polite and professional. Very understanding to our situation as international students, always supportive and helpful, any issue was resolved as quickly as possible. Compared to other agents we have encountered (in other agencies), he was without any ...
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Jan 26,2022
Jan 26,2022
0
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Excellent customer service. Very helpful, every issue we had was always resolved promptly. I've been with them for 3 years and I highly recommend them. They are very kind and supportive too. Extremely happy with the communication as well. Overall very pleased....
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Jan 13,2022
Jan 13,2022
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Agents are very understanding and responsive. They cater for all tenants needs and always provide assistance. Excellent customer service always....
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Jan 13,2022
Jan 13,2022
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Thoroughly professional and genuine people. I am really very happy with the fantastic level of service. Agents like them are difficult to find. In my opinion to the people of London just don't worry....
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Dec 01,2021
Dec 01,2021
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I Have been with olympia properties for over 10 years I have received top service from the team. HIGHLY RECOMMENDED...
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Nov 29,2021
Nov 29,2021
0
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Faruq and his team has been amazing and very helpful over the 7 years. any issue mentioned was dealt with swiftly. Move out was easy and my deposit was returned in full. definitely recommended...
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Nov 20,2021
Nov 20,2021
0
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I stayed with Olympia Properties for 7 months. All the staff was very willing to help, always. And the place was very tidy, clean and healthy.
I strongly suggest it....
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Oct 08,2021
Oct 08,2021
0
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I am a current tenant at Olympia Properties, they have outstanding customer service and go always go above and beyond to help me with any issues I may have....
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Sep 28,2021
Sep 28,2021
0
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I cannot thank Faruq enough for the support he has given me over the year. he was always there when needed and could not have asked for a better agent. he will be missed...
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Sep 19,2021
Sep 19,2021
0
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Had an extremely pleasant experience renting thorugh olympia properties! Faruq was especially helpful with every problem we had and any issue was resolved extremely swiftly! Would recommend them to absolutely everybody in future!...
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Sep 07,2021
Sep 07,2021
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Faruq is an honest and reliable agent that goes the full distance to facilitate either the landlords or the tenants life.
Very happy to have had the chance to work with him when I had little experience in the lettings market....
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Sep 06,2021
Sep 06,2021
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This is by far the best person to deal with your property needs. He will go above and beyond and is at hand whenever you need him. Super flexible and has always been there. No problem is too small and he is honest and transparent ...
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Last updated at 2:49 PM 30/10/2017 by Olympia Properties - London, L
Best Letting Agent in E1 
Best Letting Agent in E1 
