Maxine Lester Residential Lettings
St Ives, PE27
2.4/5, 25 reviews
32% recommended
50% lettings valuation accuracy
56% lettings fee satisfaction

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“Another dissatisfied tenant.Like all other previous reviews, this is ......”

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Jul 27,2016
Minithumbdown
By: 'Jamie'
Jul 27,2016
43 people found
this helpful
Another dissatisfied tenant.

Like all other previous reviews, this is going to be another negative one.

Property on our arrival had no hot water and no gas which wasn't fixed for a few days. When asked how this could happen Maxine Lester advised that they have a policy of getting the previous tenant to check that everything works prior to moving out. What a ridiculous policy!

Numerous emails went unanswered until we resent them again and the customer service has just been below par in general.

On top of that, they have ridiculous fees which are you are forced to pay or lose it from your deposit.

Finally we are being made to get all the carpets professionally cleaned despite the fact the carpets had clearly not been professionally cleaned on our arrive. (they did have a receipt from what must be the world's worst carpet cleaners)

Maxine Lester - never ever again!
Comment on agent fees
Horrendously bad. ‚£80 check out fees and ‚£50 mid-tenancy fee. For what? who knows. Plus the crazy financial background check fees...
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Latest Reviews

View all Reviews 25
9th Jan 2024
reviewed by 'Nojeem'
“Olivia was fabulous throughout the course of my interaction with her. The first viewing of the property was secured within 30 ......”
3rd Nov 2023
reviewed by 'Kayla M'
“A very big thank you to both Olivia and Benjamin for helping me secure a beautiful rental accommodation. They kept ......”
22nd Sep 2023
reviewed by 'Eric Kan'
“Unprofessional and dishonest estate agent!When they ask about our income, we told all our income. They ask you to ......”
12th Apr 2022
reviewed by 'Nil'
“Very discriminatory and dishonest. They will keep telling you lies like a perfectly sized 3 bedroom is too small for a ......”
5th Jan 2022
reviewed by 'James'
“Absolutely professional , caring and helpful. Go out of their way to help and resolve any problems. Cornavirus proved there expertise ......”
7th Jul 2021
reviewed by 'Jonathan Pittock'
“We have been a long standing tenant at the property (10-15 years). An ongoing fault with the flooring/tiling at ......”
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Address

Maxine Lester Residential Lettings
12 Station Road
St Ives
Cambridgeshire
PE27 5BH
01480494939

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 50% 56% £625 £1,395
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 0 5 15 0 0 0 0 0 2
Areas covered
  • PE27
Services offered
  • Sales
  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Olivia was fabulous throughout the course of ......”

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Jan 09,2024
Minithumbdown
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Olivia
By: 'Nojeem'
Jan 09,2024
1 people found
this helpful
Olivia was fabulous throughout the course of my interaction with her. The first viewing of the property was secured within 30 minutes from when I made the first call. When I thought I needed to view the property again with my partner, Olivia happily secured an ...
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“Friendly & helpful staff...”

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Nov 03,2023
Minithumbup
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Olivia
By: 'Kayla M'
Nov 03,2023
0 people found
this helpful
A very big thank you to both Olivia and Benjamin for helping me secure a beautiful rental accommodation. They kept me informed at every step of the process and were great to deal with....
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“Unprofessional and dishonest estate agent!...”

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Sep 22,2023
Minithumbdown
By: 'Eric Kan'
Sep 22,2023
3 people found
this helpful
Unprofessional and dishonest estate agent! When they ask about our income, we told all our income. They ask you to give holding deposit. Then they told you that they don’t count any overtime, bonus or other income. Finally they don’t let to you ...
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“Very discriminatory and dishonest. They will ......”

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Apr 12,2022
Minithumbdown
By: 'Nil'
Apr 12,2022
2 people found
this helpful
Very discriminatory and dishonest. They will keep telling you lies like a perfectly sized 3 bedroom is too small for a family of 5. Sad!......................If you dislike injustice, spare yourself and use another letting agent. Seriously....
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By: Matthew Lester
Apr 13, 2022
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I am sorry to receive your feedback, particularly as we have no record of speaking with you. If you let me know who spoke with us I can listen to the call recording to see how we may have been discriminatory or dishonest. If you applied for one of the 3 bed houses we’ve advertised that is too small for a family of 5, we would tell you that. That honestly ensures we match you to an appropriate property that is not at risk of over-crowding. That protects you and is not dishonest or a lie. ...

“Professional...”

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Jan 05,2022
Minithumbup
By: 'James'
Jan 05,2022
0 people found
this helpful
Absolutely professional , caring and helpful. Go out of their way to help and resolve any problems. Cornavirus proved there expertise and professionalism....
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“Bait & Switch...”

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Jul 07,2021
Minithumbdown
By: 'Jonathan Pittock'
Jul 07,2021
2 people found
this helpful
We have been a long standing tenant at the property (10-15 years). An ongoing fault with the flooring/tiling at the property has been continuously quick fixed for about 6-8 years (for example coming in, applying filler, filler disintegrates 2 days later). The problem was inheirted ...
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By: Matthew Lester
Jul 07, 2021
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We are so sorry you feel as you do. As you know we have tried hard to reach an agreement between you and your landlord to achieve a cost-effective solution. Your landlord invited you to choose the floor covering, and agreed your choice. Whilst we appreciate you want a more costly approach to laying the floor, the approach taken is safe, effective and agreed by your landlord. We are so sorry you disagree with this approach. ...

“Do NOT rent from this agency!!! MONEY HUNGRY FRAUDSTERS...”

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Nov 30,2020
Minithumbdown
By: 'Gabriel'
Nov 30,2020
5 people found
this helpful
When we first visited the property, we were promised that certain things will be replaced or fixed such as new carpet, the downstairs toilet/bathroom. They already replaced the hallway carpet and told us every carpet will be replaced upon move in. They also had ...
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“I would strongly urge every prospective tenan......”

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Mar 30,2020
Minithumbdown
By: 'Val'
Mar 30,2020
4 people found
this helpful
I would strongly urge every prospective tenant to carefully read through the contract before signing. Their verbal explanation of the contract is not always the same as the written contract. Maxine Lester work very well for the landlord, but not as well for the tenant....
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By: Val Dunster
Apr 01, 2020
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I feel very strongly that as a letting agency you do not give this advice to every prospective tenant. I think your contract should be worded so that the get out clause is highlighted and verbally told to everyone. It can easily be overlooked. I also found very little communication from your staff. All in all, I was vey disappointed in the service from a letting agency which advertises itself as Award Winning. ...

“When we were finacially in trouble because of......”

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Mar 26,2020
Minithumbdown
By: 'Kimberlee'
Mar 26,2020
2 people found
this helpful
When we were finacially in trouble because of the coronavirus, there was literally no help from the staff at maxine lester estate agents. Infact they were opposite, very rude, patronising, sarcastic and unprofessional. Even though they was holding the deposit which was more money than ...
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By: Maxine Lester
Mar 27, 2020
View all comments (1)
I am so sorry that you feel aggrieved, however for the record I need to reply. As you have been told on many occasions you are in a legally binding contract until 5th May 2020. You decided to leave the property well before the situation with the virus was established. Therefore we struggle to understand how you claim this has all happened because of the virus. I am very happy to talk though the situation again. As I have previously explained your actions have put your Landlord into financial dif ...

“Not recommended...”

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Feb 13,2020
Minithumbdown
By: 'Jess'
Feb 13,2020
2 people found
this helpful
They will try there best to keep your deposit, making up things to make you look like you were a bad tenant. Take pictures, keep your paperwork and fight it. Guaranteed win. Otherwise they WILL keep your money....
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By: Matthew Lester
Feb 14, 2020
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Thanks Jess. I am so sorry you are still not happy since you first gave a review for this issue in 2018. As before, we’d be happy to have a conversation to see how to make things right for you. We remain puzzled at your reviews as you clearly agreed the deductions made from your deposit against the clear photographs of the urine damage caused to the carpets by your dog, and despite being advised you could appeal to the independent TDS adjudication service, you chose to not appeal. We are sorr ...

“Deposit scammers - agent for landlord not tenant...”

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Jun 18,2019
Minithumbdown
By: 'Zayk'
Jun 18,2019
4 people found
this helpful
They will try their best to eat your deposit, whatever it takes them they will make up things. You touch the wall in their house and that's £100 gone their. They work for landlord and not for tenants. Remember they charge you the rent to the ...
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Comment on agent fees
Extremely higher
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By: Matthew Lester
Jun 19, 2019
View all comments (3)
Hi Jamie. I am sorry you feel this way. I am not sure who you are so I can't check the history to understand what happened and respond properly. I would be pleased to have a conversation with you so I can respond properly. I hope you get in touch. Matthew ...

“Maxine Lester Residential Lettings have managed our properties for over 5 ......”

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Jul 31,2017
Minithumbup
By: 'Amanda'
Jul 31,2017
2 people found
this helpful
Maxine Lester Residential Lettings have managed our properties for over 5 years and we are extremely happy with the service. All the staff are polite, helpful and efficient. Compared to other agents we have used, they are first class and I would highly recommend them....
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Comment on agent fees
The management fees are very competitive and good value for the service provided.
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By: Matthew Lester
Aug 01, 2017
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Hi Amanda. Thanks for such a lovely review. We know you are disappointed with the agents you use elsewhere - we are truly sorry we do not work in those towns! Matthew ...

“Couldn't be happier with Maxine and Lester, the stuff is ......”

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Jul 07,2017
Minithumbup
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Matthew
By: 'Jo'
Jul 07,2017
2 people found
this helpful
Couldn't be happier with Maxine and Lester, the stuff is very helpful and professional at all times, any problems get solved promptly and they always happy to help....
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Comment on agent fees
Good
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By: Matthew Lester
Jul 08, 2017
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Thanks for the feedback Jo - were delighted you feel weve done our job properly! Matthew ...

“Having spent the last 3 years with Maxine Lester as my ......”

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Jun 23,2017
Minithumbup
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Tania
By: 'KC'
Jun 23,2017
4 people found
this helpful
Having spent the last 3 years with Maxine Lester as my letting agent, I would definitely recommend these guys. Maxine Lester and all the staff have always provided a first class service and the odd times I needed assistance with issues they were sure to act ...
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Comment on agent fees
Good
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By: Matthew Lester
Jun 27, 2017
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Hi KC - thanks for the great feedback - great to know we sustained the service throughout the 3 years! Matthew ...

“Absolutely first class service. Throughout my long association with Maxine ......”

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May 26,2017
Minithumbup
By: 'AR'
May 26,2017
5 people found
this helpful
Absolutely first class service. Throughout my long association with Maxine Lester, everyone I have dealt with has been friendly, professional and polite. Their customer service ethic, both to tenants and landlords, is second to none and they are extremely good value for money. Highly recommended! :...
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Comment on agent fees
Excellent value for money.
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By: Matthew Lester
Jul 29, 2017
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Thanks for the great feedback. We are delighted to know you are happy! Matthew ...

“The cottage I rented was lovely and the staff at ......”

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May 26,2017
Minithumbup
By: 'DC'
May 26,2017
5 people found
this helpful
The cottage I rented was lovely and the staff at Maxine's were both professional and personable. Problems and issues were solved promptly. Check in was efficient as was check out. All in all a good service....
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Comment on agent fees
Fees were competitive.
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By: Matthew Lester
Jul 29, 2017
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Hi Dc - thanks for your kind comment - the whole team work to ensure tenants are treated as customers. It sounds like they succeeded with you. thanks. Matthew ...

“Second Property just Let very promptly. Maxine Lester's team are; ......”

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May 16,2017
Minithumbup
By: 'Charity'
May 16,2017
8 people found
this helpful
Second Property just Let very promptly. Maxine Lester's team are; constructive, polite and unfailingly professional in finding Tenants and looking after properties. We have found the Business to be well known and respected in the area, has excellent Trades working in support. We were lucky ...
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Comment on agent fees
Sensible level of Fees, proactive in reducing our costs.
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By: Matthew Lester
May 17, 2017
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Hi Charity. Thanks so much for your review. We try to serve our landlords and tenants well, it is lovely to hear when the team have hit the spot. Thanks. Matthew ...

“Horrendous Experience. Lied to by the letting agent prior to ......”

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Feb 14,2017
Minithumbdown
By: 'RJ'
Feb 14,2017
27 people found
this helpful
Horrendous Experience. Lied to by the letting agent prior to move in, when we challenged on what was told to us at our initial viewing the letting agent rang me (at work) crying saying we'd clearly misunderstood. Had several occasions in which the Washer (provided ...
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By: RJ
Mar 09, 2017
View all comments (2)
I feel it important to highlight my reasons for not wanting to meet rather than it being made to look like I've refused outright. In order for transparency I made the choice to communicate via email to ensure a record is maintained and no denials can be made as I've experienced when using telephone as means of communication with you. ...

“Another poor review... I'd give zero if I could. From ......”

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Jan 13,2017
Minithumbdown
By: 'AS'
Jan 13,2017
37 people found
this helpful
Another poor review... I'd give zero if I could. From the off, I wasn't satisfied with the conduct. I'll list my issues as its easier to write. 1) Sales tactics purely to put you under pressure to sign - its first come first served policy... common ...
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Comment on agent fees
Overpriced, unnecessary and not value for money.
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“Another dissatisfied tenant.Like all other previous reviews, this is ......”

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Jul 27,2016
Minithumbdown
By: 'Jamie'
Jul 27,2016
43 people found
this helpful
Another dissatisfied tenant. Like all other previous reviews, this is going to be another negative one. Property on our arrival had no hot water and no gas which wasn't fixed for a few days. When asked how this could happen Maxine Lester advised that they ...
read full review
Comment on agent fees
Horrendously bad. ‚£80 check out fees and ‚£50 mid-tenancy fee. For what? who knows. Plus the crazy financial background check fees...
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“Worst letting agents I have ever had the mis-pleasure of ......”

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Feb 19,2016
Minithumbdown
By: 'Dissatisfied'
Feb 19,2016
41 people found
this helpful
Worst letting agents I have ever had the mis-pleasure of dealing with. Utterly incompetent in dealing with any kind of query, issue or complaint and very antagonising and aggressive when the blame falls at their feet as the landlords realise they are in the wrong. ...
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“The most horrible letting egancy ever. On the first day ......”

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Mar 19,2015
Minithumbdown
By: 'Dino'
Mar 19,2015
44 people found
this helpful
The most horrible letting egancy ever. On the first day walked in dirty home. In the house there were various things wrong. Phoned them up to complain was told to contact landlord. Went to citizens advice Beuro after many phone calls, emails massages and recorded ...
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By: Maxine lester
Mar 20, 2015
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Dear Dino Thank you very very much for you feed back even though it is for what we have not done. However I would appreciate it if you would give me your contact details and the property you live / lived in as we have no records of your name ( I understand this may be a nick name) . Given the severity of your feelings I am concerned that your issue is not one that the team or myself are awre of . My direct email is [email protected] Kind regards Maxine Lester ...

“Property stunk on arrival, nothing was clean, carpets had not ......”

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Jan 08,2015
Minithumbdown
By: 'Ricky'
Jan 08,2015
42 people found
this helpful
Property stunk on arrival, nothing was clean, carpets had not been cleaned, although told it was by maxine lester, once they get your deposit and contract signed they don't give a crap about any problems or anything, Mold in bedrooms and windows don't shut in ...
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What agent could do to change your mind?
Get your money then don't give too hoots about the property after!!!!
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“Maxine Lester are useless, not helpful, staff turnover is high, ......”

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Nov 20,2013
Minithumbdown
By: 'Muggins'
Nov 20,2013
43 people found
this helpful
Maxine Lester are useless, not helpful, staff turnover is high, staff and management are rude. Avoid this place as unless u have it in writing they will try by any means to screw you over. They give your keys to workmen without asking permission. Downright ...
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“If I could give zero stars I would.... I have ......”

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May 29,2012
Minithumbdown
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Fiona
By: 'Grafne'
May 29,2012
45 people found
this helpful
If I could give zero stars I would.... I have been with them for 18 months and had nothing but problems. I have rented for over 15 years and never had a problem and always get on well with agents/landlords. From day 1 I have had issues ...
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What agent could do to change your mind?
Absolutely not!!!!! would rather make myself homeless and live in a tent than rent from this bunch of jokers!!! you have been warned stay well clear!!!
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Vendor Fees

No fees set.

Landlord Fees

https://www.maxinelester.co.uk/landlord-service-overview

Tenant Fees

https://www.maxinelester.co.uk/tenancy-costs
Last updated at 20/05/2024, 2:11 PM by Matthew Lester
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

https://www.maxinelester.co.uk/complaints-what-if-things-go-wrong
Last updated at 1:11 PM 20/05/2024 by Matthew Lester

Awards won by Maxine Lester Residential Lettings, St Ives PE27 5BH



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