“AVOID AVOID AVOID!!!I am one of four tenants currently ......”
1 Star Review
Jul 26,2016
By:
'Lara'
Jul 26,2016
Branch: London, 4 St Anns Terrace
Services: Lettings (as a Tenant)
Rent PCM: £650
Would you recommend?: No
Postcode: NW3
Branch: London, 4 St Anns Terrace
Lettings (as a Tenant)
Rent PCM: £650
Postcode: NW3
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people found
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AVOID AVOID AVOID!!!
I am one of four tenants currently renting a flat in North West London.
Over the past 24 hours we have had no plumbing in the property (we have one toilet). After numerous phone calls, being passed from person to person with very little information and absent interest from your staff members, nothing has been done.
Without plumbing at the property, we cannot live there and have had to sort last minute short-term living arrangements. For this reason, we will be withholding rent. Zero update on the status of the property's plumbing, no explanation as to why this has not been treated as an emergency, and most importantly, no idea what is going to happen now.
Comment on agent fees
What are the fees going towards?! Nothing gets done - no one calls back, no one investigates anything - no one even answers the emergency number they put on the voicemail!
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I am really sorry to hear that you have been unhappy with the service provided by our St Johns Wood Office. I am Head of Customer Relations here at Dexters and I wondered if I could be of any further assistance.
If you could e-mail further details to me at [email protected] I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn