Feb 29,2012
By: 'Clive'
Feb 29,2012
6 people found
this helpful
Terrible experience with this useless agency. Galliard must be one of the most dodgy agencies in London - it's certainly the worst I've ever dealt with. Staff have an extremely poor attitude, and only care about getting your money. Be prepared to be ignored for a long time if you have any maintenance issues to report, and don't be surprised if they let themselves into your flat without asking for permission first. Even their contractors have lost all respect for them.
Was this helpful? Yes
By: Galliard Residential
May 16, 2012
Dear Clive

Thank you for your comments dated 29 February 2012. We understand that on this occasion you have had a disappointing experience with Galliard Residential and for this we sincerely apologise. Please be assured that we take all feedback seriously as this not only helps us to continually improve our services but also ensures that our valued customers are experiencing the very best level of service which they deserve.

Your comments are not in line with the usual high standards of customer service we strive to achieve and as such Galliard would like to investigate this further. Unfortunately the content of your review does not identify the individual case and we would therefore be very grateful if you could email further details to marketing@galliard.co.uk so that we are able to do all we can to resolve your concerns appropriately.

We look forward to hearing from you soon and do hope we are able to restore your faith in the service we customarily provide.

Once again thank you for taking the time to leave your feedback

Yours sincerely

Galliard Residential Customer Relations

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Life Residential

County Hall Southbank, 252 Westminster Bridge Rd London
Greater London

020 7620 1600

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