Bought our house through this agent in 2008. We had viewed quite a few properties but not really found anything that was quite right for us within our budget and the chap we dealt with at Carters was intuitive enough to guide us toward a property we probably never would have viewed under our own steam. He told us to keep an open mind (which immediately puts you on edge!) and just come and see it. It turned out to be perfect! It was a very tatty, quite run down version of our dream home but it ticked all the boxes of big garden, quiet street, not overlooked, parking space with room inside the house for workspace and a family. We could only afford it because it was a bit of a state but once we saw past all the repairs from years of dodgy DIY and all the decorating that was required we fell in love and bought it. It all went through very smoothly, we were fortunate enough to not be in a chain and we were grateful for the advice from our agent as we were almost asking for the impossible but we love our home and its actually been quite good fun sorting it all out and watching our ideas come to life. The only thing I would say is we underestimated the cost of house repairs, especially specialist things like kitchens, so would think twice in the future about another house that has been so unloved but we got such a good price and are in no rush so its all worked out well for us and felt we were guided correctly by the agent.