“Myself and 3 friends were looking for a student property to ......”
3 Star Review
Jul 18,2016
By:
'Chloe'
Jul 18,2016
Branch: London, 22 West Hampstead Mews
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NW6
Branch: London, 22 West Hampstead Mews
Lettings (as a Tenant)
Postcode: NW6
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Myself and 3 friends were looking for a student property to rent this coming September. The agents were very active in looking for a property and found us something perfect very quickly. For that I would like to thank Gary and Aidan. However there were some issues after we had secured the property. We felt that nothing was really explained to us properly and there was lots of miscommunication. The agents would provide information over the phone then not follow it up in emails or give us completely different information on the email. Eventually after signing the contract more issues arose when our emails were ignored constantly up to the move in date. On the move in date I was travelling to pick up my keys and were told I could not enter the property as the cleaners were in there. Although this is not the agents fault it would have been nice to receive a couple of days notice as I had booked the day off of work and was told whilst on the train to the office. Everything feels very rushed with BlackKatz. I would advise if you choose them to take everything with a pinch of salt, read everything extremely carefully and if you are a student take a parent or parents with you.
Comment on agent fees
The holding fee is a strange concept as no other agents ask for this when potential tenants make an offer on the property.
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Regards,
Andrew Black