Totally trustworty, intellegent, long suffering, imaginative, practical people. The sale became difficult unexpectedly, but these agnts kept going with patience and really earned thier commission. I have had bad experiences with estate agents in the past, not least because the whole experience can be fraught with human problems and emotions. Its a meeting between people through property where the individuals concerned have often very different requirements and understanding. It cannot be seen as simple business, it is a time of transition and deep importence for whole familes. Only agents who place this at the core of their practise can truely deliver good agency, and Alan and Graham, and indeed colleagues in the kentish Town office did that for me. Thank you. Big gold star.