I'm Filing a lawsuit against David St James via NAEA and police office because of similar issue Winston had, we gave them 500£ as Viewing deposit!!!! and now after 30 days they are telling us that there is problem with lloyds bank transfer and Lloyds manager said its false. They also told me to shut up at their bow office and told me " We should not even let you in our office, you wasted our time !!! you need to deal with our office via email ". Ryan the office manager was very unhelpful and they don't treat the costumers well. i would never recommend this agent to anyone. 500£ wouldn't really bother me but lying or insulting does. i think they have a system of keeping holding deposits for longer than normal with the excuse of being able to hold the cash for 30 days (legally), but it is not stated on the paper you sign the first day. and they won't let you talk let alone making a complaint.
What agent could do to change your mind?
They have no manners in talking to customers and once they actually told me to SHUT UP !!! while i was just explaining their section of the contract paper.