Mar 01,2012
Minithumbdown
By:
Mar 01,2012
344 people found
this helpful
I'm Filing a lawsuit against David St James via NAEA and police office because of similar issue Winston had, we gave them 500£ as Viewing deposit!!!! and now after 30 days they are telling us that there is problem with lloyds bank transfer and Lloyds manager said its false. They also told me to shut up at their bow office and told me " We should not even let you in our office, you wasted our time !!! you need to deal with our office via email ". Ryan the office manager was very unhelpful and they don't treat the costumers well. i would never recommend this agent to anyone. 500£ wouldn't really bother me but lying or insulting does. i think they have a system of keeping holding deposits for longer than normal with the excuse of being able to hold the cash for 30 days (legally), but it is not stated on the paper you sign the first day. and they won't let you talk let alone making a complaint.
What agent could do to change your mind?
They have no manners in talking to customers and once they actually told me to SHUT UP !!! while i was just explaining their section of the contract paper.
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By: An-Ms
Mar 02, 2012
I am having the same problem, and am seeking legal action!
By: rc
Mar 02, 2012
Ragen, simply fill in court form N1. http://hmctscourtfinder.justice.gov.uk/HMCTS/GetForm.do?court_forms_id=338 . Send it too them with 5 days to repay you and if they don't take it too court. Once everyone starts doing this they will realise they can't keep hold of deposits past the deadline without having to pay court costs.

It seems DSJ have a lot of unhappy customers who want answers. Can you explain to your potential customers:

Why you keep holding deposits for weeks upon end whilst telling them it will be returned in 10 days? (see numerous complaints on this issue)
By: Ragen
Mar 02, 2012
You think you are good with the scam but you are not, the bank told us there has been no attempt of transaction... How abt all of the others having trouble ? You are obviously not a very respected company now... You shout at your customers while they ask only questions... Ofcourse its a civil matter as long as its only me but when there more than 10 people who r trying to maje complaints the authorities would be concerned...
By: Ragen
Mar 01, 2012
You think you are good with the scam but you are not, the bank told us there has been no attempt of transaction... How abt all of the others having trouble ? You are obviously not a very respected company now... You shout at your customers while they ask only questions... Ofcourse its a civil matter as long as its only me but when there more than 10 people who r trying to maje complaints the authorities would be concerned...
By: DScams
Mar 01, 2012
He says you have taken 30 days to return the money! The same complaint that many many people have had with your organisation. Check out the many poor reviews.
What do you have to say to all these people?
Why do you tell everyone it will take 10 days to return deposits and wait months before then returning these?
By: Customerservices
Mar 01, 2012
We are sorry to read of your disappointment in our service. We want to look into the matter to investigate this further. If you could be forward your comlaint to our customer service department (customerservices@davidstjames.co.uk) we assure you this will be looked into in detail.

Whilst we pride ourselves on caring for our customers at all stages of a tenancy, it's clear you are unhappy and that truly does matter to us. If we fell short we want to know about it and ensure it never happens again. And if possible we want to try and remedy the problem with you.

Please be assured that all customers are important to us: we do review feedback from both tenants and landlords alike. And we wish to reassure you that we do not adopt an approach of 'money matters first.' We look forward to hearing from you.

Please also note that we are not part of NAEA and the police would not get involved as they would deem this a civil matter.

We wouldnt dream of calling a bank manager a liar but please see the link below and news bulletin (on the web) clearly stating Lloyds TSB IT problems. As this of no fault of DavidStJames once you have read and made sure of its authenticity we would greatly appreciate you retracting this bas review.

http://www.computerworlduk.com/news/it-business/3340712/it-fault-hits-lloyds-banking-customers/

IT fault hits Lloyds Banking customers
Customers unable to make payments online

By Anh Nguyen | Computerworld UK | Published 12:38, 28 February 12

Lloyds Banking customers have been unable to make payments this morning following a technical problem with the bank's faster payments service.

According to one customer, the issue started at 06:00 GMT, and the latest report of the problem made to the bank's customer service Twitter account was at 11:06 GMT.
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A spokesperson for Lloyds Banking Group said that the technical problem has now been resolved, and that it did not affect scheduled payments.

* Lloyds Banking Group completes 'immense' Halifax system migration
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"There was a temporary technical issue with our faster payments. Some payments may not have been going through. It is now resolved. It was a small-scale, temporary issue," the spokesperson said.

However, customers who experienced the problem complained that it was the lack of notification from the bank, rather than the issue itself, that they found most frustrating.

"Since 6.00am this morning, we – and about 1/3rd of UK businesses – have been unable to use their online Lloyds Banking accounts because of a technical fault. As always, it is not the fault itself that drives me to distraction. It was how Lloyds are dealing with it.

"At first, when I couldn't log in, I thought it might be me, so phoned the helpline. Thirty minutes on hold and I was told it was a technical problem. I could have avoided that if Lloyds had put a status message on the login page," said Richard Holway, chairman of analyst group TechMarketView.

Holway's sentiment was echoed on Twitter.

"@AskLloydsTSB You should put a note on the website to say business banking is down – save us all time having to keep checking your site!!" said a message from E-T Innovations.

Nick_Coombes added: "@AskLloydsTSB any update when the online system will be up? (or even when a notice will be put up that there's an issue being investigated?)

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In response to the suggestions of a message being posted on the website, Lloyds' customer service said on Twitter: "System issues may not always affect all customers accessing, but I'll pass on your feedback."

Last week in its financial results announcing an annual loss of £3.5 billion, Lloyds Banking Group said that it had completed an "immense" system integration that had played a key part in its cost-cutting efforts.

However, serious online banking problems emerged for customers during the changeover, with customers reporting difficulties accessing their accounts for a number of months from September 2011.

The Lloyds spokesperson confirmed that today's technical issues were unrelated to the systems migration.

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David St James

447 Roman Road Bow Tower Hamlets, London
Greater London
E3 5LX

0208 980 8172

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