“BEWARE of these letting agents!This was my first time ......”
1 Star Review
Jul 19,2016
By:
'Angie'
Jul 19,2016
Branch: Oxford, 31 Woodins Way
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: OX1
Branch: Oxford, 31 Woodins Way
Lettings (as a Tenant)
Postcode: OX1
34
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BEWARE of these letting agents!
This was my first time renting a property. The staff were very friendly in the beginning, however, I moved in to a property that hasn't even been cleaned, with dust, spiders, spiderwebs, and previous tenants' items and HAIR all over the flat. I ended up sleeping on a friend's couch and having to clean it (and pay £80 for carpet cleaning) myself! Unluckily for me I had already booked a holiday for the week after my move-in, and not only these issues (which I have stubbornly outlined in my emails) were not dealt with, but they were not even updated on the inventory as they should have been! The staff generally seemed to act as if all this was 'normal', as if I was just making a big deal out of it. But when I handed back my keys two weeks ago (leaving the flat much much cleaner than it was), thinking it cannot get any worse, they decided to charge me nearly £500 for these issues that I have been reporting for the past year! I know the staff has changed recently but someone needs to be held responsible for this.
On a side note, throughout my tenancy I became ill and my partner agreed to move in with me from abroad. It took Martin & Co three months to prepare a new agreement (charge: £200) for us to sign. At that time, we were financially constrained as we had to live off my student loan since he could not get a job without this tenancy agreement. After two months waiting, my partner got very sick, sparking high fever and we couldn't see a doctor since he wasn't registered here, nor afford to see a doctor privately. Helpless and frustrated, I emailed Martin & Co explaining the situation, and asking how long this will take. We had a response a few weeks later asking us to come in and pay the fee in order to sign. But when we went there, were told in front of everyone that they will not let my partner sign the agreement since he moved to the UK to seek medical treatment. I have never encountered staff so rude and offensive (I don't want to use the word racist, but it does have this vibe).
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