0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
33% lettings fee satisfaction
Jul 17,2016
Jul 17,2016
1
people found
this helpful
this helpful
I also echo the other reviews about how poor this agent is. The customer service is atrocious, having arranged a viewing and they did not even turn up! Then claimed to have sent an e-mail but failed to retrieve this when asked for it to re-sent. I can understand mistakes, but lying is another matter!!
Ignored contact numbers and method of communication given to them and generally minimal effort made. Unprofessional service and couldn't care less about mistake they made or any quick resolution - just excuses.
Ignored contact numbers and method of communication given to them and generally minimal effort made. Unprofessional service and couldn't care less about mistake they made or any quick resolution - just excuses.
What agent could do to change your mind?
Extortionate price for inconvenience and incompetence.Attached Filesnbsp;
Comment on agent fees
Extortionate price for inconvenience and incompetence.
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Latest Reviews
10th Jun 2021
reviewed by 'Jade'
31st Aug 2017
reviewed by 'ABM'
1st Mar 2017
reviewed by 'David'
17th Jul 2016
reviewed by 'Annoyed'
22nd Nov 2014
reviewed by 'Kipper'
9th Dec 2010
reviewed by 'Nemo'
Opening Hours
Address
Moon & Co
10 Bank Street
Chepstow
Monmouthshire
NP16
01291 629292
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £180,000 | £180,000 |
| Lettings | 0% | 33% | £450 | £680 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 0 | 2 | 0 | 1 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Overall
Latest Properties
No Properties
Jun 10,2021
Jun 10,2021
3
people found
this helpful
this helpful
You would get better customer service from a brick wall. They do not resolve issues, expect you to live in dangerous conditions with vermin & falling down structures. I would pay another agent triple just to be able to avoid moon & co. Having moved 16 times in ...
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Aug 31,2017
Aug 31,2017
6
people found
this helpful
this helpful
Having moved about (a lot) due to my husband's work. We have bought and sold property throughout the UK. I think it fair to say that I have rarely encountered such poor communication and complete incompetence as seems to be the case with Moons...
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Comment on agent fees
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Mar 01,2017
Mar 01,2017
3
people found
this helpful
this helpful
Paid this company for 12 years (>7000 pounds) as a landlord to manage the property and they had to be pushed to do the annual check, which contained very little detail. When I really needed them when I needed my property back, it became obvious they had ...
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Comment on agent fees
Waste of money.
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Jul 17,2016
Jul 17,2016
1
people found
this helpful
this helpful
I also echo the other reviews about how poor this agent is. The customer service is atrocious, having arranged a viewing and they did not even turn up! Then claimed to have sent an e-mail but failed to retrieve this when asked for it to ...
read full review
read full review
What agent could do to change your mind?
Extortionate price for inconvenience and incompetence.Attached Filesnbsp;
Comment on agent fees
Extortionate price for inconvenience and incompetence.
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Yes
Yes
Nov 22,2014
Nov 22,2014
2
people found
this helpful
this helpful
I echo all of the points from the other reviewer, which are spot on. Customer service is non-existent, they simply do not care. Staff put in minimal effort and are unresponsive/unreliable. Organisational ability is poor. Little in the way of skills or ability to ...
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Dec 09,2010
Dec 09,2010
4
people found
this helpful
this helpful
An awful firm to have dealings with, I would recommend people to stay well. Their customer service is very poor whilst administrative practices are so badly organised it is truly shocking. The work ethic is somewhat mercenary and they will cut corners in good practice ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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