Ormskirk, L39
1/5, 6 reviews
0% recommended
100% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction



Property Features

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“Very disappointed. Viewed a property last week that my partner ......”

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Jul 13,2016
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By: 'Cullen'
Jul 13,2016
2 people found
this helpful
Very disappointed. Viewed a property last week that my partner and I adored, no one else was interested in it so we were certain that we would get it. There was one question that we had for the landlord, so the estate agent said he would get in contact with them as soon as possible. After the estate agent failed to call us back on four separate occasions in regards to contacting the landlord and putting our application through (as he said he would have done half an hour after viewing the property), we started to lose hope after being pretty much guaranteed that the property was ours. Called up this afternoon, FINALLY getting through to the estate agent and he told me that the property had been viewed and signed for earlier. He had not contacted the landlord for us, he had not even bothered to contact us - I can't help but think that this is due to the fact that we are a young couple as we keep getting turned away for no valid reason; he clearly had time for other people, why not even a phone call for us? Frankly, I am appalled at the service provided, especially considering that we have been turned away by other agents, we were gullible enough to believe that this estate agent actually wanted to help.
Was this helpful? Yes
By: Ellie Chestley
Jul 14, 2016
Thank you for bringing your concerns to my attention. I'm sorry you have experienced some difficulty in securing a property, both with ourselves and with other agents. We have investigated this matter further and either myself or one of my colleagues in branch will be in touch today to discuss the problems referred to in your review.

Customer service is very important to us, we want to reassure you that both myself and my colleagues have taken every action possible on your behalf in this case and will hopefully have the opportunity to help you to find the right property in the future.

We look forward to speaking to you today.

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Opening Hours
Address

Farrell Heyworth
2 Church Street
Ormskirk
Lancashire
L39 3AN
01695 570075

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 0% £0 £0
Lettings 0% 0% £525 £525
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 1 0 0 0 0 0 5
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

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“Absolutely shocking service!!! Lilly was very keen for us to ......”

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Apr 25,2017
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By: 'Amanda'
Apr 25,2017
3 people found
this helpful
Absolutely shocking service!!! Lilly was very keen for us to drop our previous agent NSW who were fab! The photos she took were dreadful (car on drive, bleach bottles, wash basket, telegraph pole etc etc!!!!) and despite having new ones taken initially and more 5 weeks ...
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Comment on agent fees
Awful!
Was this helpful? Yes
By: Laura Gittins - Marketing Manager||FarrellHeyworth
May 02, 2017
View all comments (1)
Dear Ms Dykes, Thank you for taking the time to leave feedback regarding your property sale, our clients views are very important to us. We have reviewed your file and feel that the ongoing sale of your property is being conducted in the professional manner in which all our sales are dealt with. However, we aim to satisfy all our clients expectations and as a current customer we would urge you to speak directly to your local branch to assist us in resolving any outstanding issues you may have ...

“Very disappointed. Viewed a property last week that my partner ......”

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Jul 13,2016
Minithumbdown
By: 'Cullen'
Jul 13,2016
2 people found
this helpful
Very disappointed. Viewed a property last week that my partner and I adored, no one else was interested in it so we were certain that we would get it. There was one question that we had for the landlord, so the estate agent said he ...
read full review
Was this helpful? Yes
By: Ellie Chestley
Jul 14, 2016
View all comments (1)
Thank you for bringing your concerns to my attention. I'm sorry you have experienced some difficulty in securing a property, both with ourselves and with other agents. We have investigated this matter further and either myself or one of my colleagues in branch will be in touch today to discuss the problems referred to in your review. Customer service is very important to us, we want to reassure you that both myself and my colleagues have taken every action possible on your behalf in this cas ...

“Rented a property through this agent that belonged to someone ......”

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Jan 28,2015
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By: 'C'
Jan 28,2015
2 people found
this helpful
Rented a property through this agent that belonged to someone who worked for them. Whenever I needed any repairs, they did not respond or acknowledge my request. If the request was responded to any work done was haphazard and not up to standard. I had ...
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What agent could do to change your mind?
not a thing!
Attached Filesnbsp;
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By: Mike Lyon - Branch Manager Ormskirk
Jan 30, 2015
View all comments (1)
Dear 'C' We are sorry to hear that you were unhappy with the service you received from our Ormskirk branch. I have investigated this matter further and can confirm that Farrell Heyworth were engaged in 2011 to act for your landlord on a 'let only basis'. In these circumstances we are instructed to find and approve a tenant and hold and register their deposit in accordance with the Housing act. Unfortunately we were not instructed to manage the property during the period of your tenancy. ...

“Massively undervalued a property I own, I could show 3 other ......”

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Jun 26,2014
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By: 'farrell'
Jun 26,2014
6 people found
this helpful
Massively undervalued a property I own, I could show 3 other properties that had sold in the area within 180 days as requested by the mortgage company. They reject 1 of them as they described to the mortgage company a massive difference in size it was actually about 28 ...
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What agent could do to change your mind?
Stop trying to cover your own back and undervalue. This is peoples lives and businesses, not a game. You will never see any of my money again. I'll make sure everybody knows it too!
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“Farrell Heyworth, Ormskirk, Lancashire. Property agents, lettings, sales.A bunch ......”

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May 07,2012
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By: 'ROBS'
May 07,2012
7 people found
this helpful
Farrell Heyworth, Ormskirk, Lancashire. Property agents, lettings, sales. A bunch of rude, unresponsive kids. Ignore telephone calls and never respond to emails. The times the telephone has been answered they are disingenuous and sarcastic. Why anybody would use these people to advertise a property for ...
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What agent could do to change your mind?
They could have been polite, answered calls, replied to emails and used some common sense. A truly valuable property agent will take each case on its own merits, use proper skill and judgement and enter into dialogue to establish the facts.
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“I have included a letter I sent to Farrell Heyworth ......”

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Aug 26,2011
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By: 'Stuart'
Aug 26,2011
6 people found
this helpful
I have included a letter I sent to Farrell Heyworth here to request a refund as the service we recieved was awful. I agree with all the negative reviews of which there are many and only wish I found this forum before I started to ...
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What agent could do to change your mind?
They could act professionally, vet their landlords, return calls when promised and in general run a business instead of the farce I was subjected to.
Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Farrell Heyworth, Ormskirk L39 3AN



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