The property was in a poor state when we first rented it although many of the issues were not obvious and they claimed that they would fix anything discovered. The original company was Charles White but this was bought by Newton.
None of the smoke alarms worked or the small electrical items. All the soft furnishings were worn out. The windows would not close and the porch glass was cracked and falling down in an increasingly dangerous manner. The roof leaked and was not fixed - there was a resulting major damp problem. Builders were sent around to the property without warning but all they did was stand around and talk. No work was ever done until we invited an environmental health officer around. Then a general maintainence man arrived and did the basic things but the leaking roof remained. The next day, we were served notice to quit and pay outstanding rent.
They never sent receipts for any moneys paid and when the Sheriff officer appeared - he just said - "They always send around letters before he arrived". This is not true and makes him no more than hired muscle for a very dodgy property management firm.
What agent could do to change your mind?
Responded to our issues
Delt with money responsibly