We will never ever use this company again, what a shocker!! I would highly recommend to others out there looking for property not to use them as well, there are enough people desperate for work, Ludlow Thompson is clearly not.
They were terrible from the get go, from securing the property all the way through to managing it. Their own inability to communicate in any effective manner put us under terrible stress. We had to keep emailing them to get our online reference forms, they kept sending us the wrong information AND they promised us certain things that the landlady was later not happy about. They also LIED to our faces, we specifically asked if the property had a BT line, instead of actually doing some work, they looked us in the eye and said "yes". The property had no phone line.
Bearing in mind that our own move out date was pressing against us, you can imagine the stress if it would cause when DAYS before our (new, they pushed it forward, we are sure because they realised that they would never complete all the paperwork at the rate they were going) move in date we are informed that they landlady is not happy with our requests. Surely, if they had spoken to her of our requests soon after we had secured the property they could have saved us the stress of contemplating finding another property in such short notice. In retrospect, using another agent at this point and risking being homeless for awhile would have been an upshot.
We finally moved in to the property, we were promised that the FILTHY carpets would be cleaned, they do not look like they have ever been cleaned, ever. We also had a bed bug infestation and no running hot water! It took over TWO MONTHS to get someone to fix our boiler through their "management team". Two months, is the UK not a 1st world country? Are boiler technicians endangered species? In the two months we were waiting, we would telephone almost every day, we would explain the situation and then be promised a call back. Out of all those times, we received one call back. One. So, at the end of out tether with this ineptitude we threatened to suspend rent, still no reply. So we informed them at least three times that we were going to suspend rent and then subsequently did.
They the had the audacity to remove our rent AND LATE CHARGES. As tenants, what recall do we have to get running hot water if not in the (clearly ineffective) form of rent suspension? We have sent complaints, but, shockingly have heard no reply. We are sure our poor landlady wonders why people keeping using the break clause and exiting her house rather promptly. Well, if you're reading, it's because in this day and age, why should anyone have to put up with this?
So, we urge all readers, prospective tenants or prospective landlords/ladies, when Ludlow Thompson say "Make us work for you" the operative word is MAKE, it will become your second job getting them to do anything for you. You have been warned.