Feb 29,2012
By: 'Bud12'
Feb 29,2012
0 people found
this helpful
A junior agent provoked ill-feelings in my tenants by telling them that I had to install new facilities for which no such requirement existed, either in the tenancy agreement or elsewhere. They took a lot of pacifying, though good relations were eventually restored. But when I explained the issue to this agent at the time they told me to 'just get it sorted'; and in a subsequent phone conversation the agent shouted and ranted at me, and then hung up - it was shocking!

I suppose this junior agent just didn't understand the job, but the agency manager seemed to have no problem with the actions of his staff. I switched agency at the earliest opportunity. Generally I don't think they got very good rates for that place - the new agent achieved a significantly higher rent.
Was this helpful? Yes
By: City&Urban
Mar 21, 2012
Hi Bud12,

City & Urban pride ourselves in offering the best service that we possible can, and I apologize that you have had a less than satisfactory experience while using our services. I would like to re-assure you that this is not our usual practice and we will take the correct measures required to prevent this from happening again in the future.

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