“Poor quality service which doesn't justify the fees charged. As ......”
1 Star Review
Jul 07,2016
By:
'Tonbridge'
Jul 07,2016
Branch: Tonbridge, 119B High Street
Services: Lettings (as a Landlord)
Rent PCM: £925
Would you recommend?: No
Postcode: TN9
Branch: Tonbridge, 119B High Street
Lettings (as a Landlord)
Rent PCM: £925
Postcode: TN9
14
people found
this helpful
Poor quality service which doesn't justify the fees charged. As a landlord I paid for a fully managed service but found myself having to continually chase for resolution to problems notified to them by the tenants and also for responses to queries I had submitted myself. In the end I found it easier to deal directly with the tenants to ensure things got done. In fairness, the company does provide a reasonable service in respect of the paperwork (contracting, inventory) although it's expensive compared to competitors. Staff are generally friendly and polite (although my tenants have advised of a very different experience). But the overall effort given to managing the property is minimal and they give the impression of a company that wants to collect the annuity revenue from monthly management fees without having to do anything for it.
I also don't feel they have a good handle on market rates for rental as they didn't advise or achieve a market rate for my property.
As a landlord I would not recommend using this company to rent out your property.
What agent could do to change your mind?
Reasonably competitive for a managed service but very poor value for money given the poor service they provide.
Attached Filesnbsp;
Comment on agent fees
Reasonably competitive for a managed service but very poor value for money given the poor service they provide.
14
people found
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