Coapt
Brighton, BN2
3.9/5, 134 reviews
75% recommended
100% sales valuation accuracy
100% sales fee satisfaction



Property Features

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“*Always personable, helpful and finds a solution to any issues ......”

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Jun 27,2016
Minithumbup
By: 'Cartimadua'
Jun 27,2016
0 people found
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*Always personable, helpful and finds a solution to any issues that arise. I have been letting several properties in Brighton for some years and not all agents are the same. I have never had a problem with tenants found for me by * and everyone else in the office is always really friendly and helpful. The systems used by MTM are at least very good and I have not had this experience with another agent I used.
Comment on agent fees
They work well for me
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Opening Hours
Address

Coapt
108a Lewes Road
Brighton
Brighton and Hove
BN2 4AE
01273 645797

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £330,000 £355,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
68 2 24 29 2 0 3 0 3 3
Areas covered
  • BN1
  • BN2
  • BN3
  • BN4
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
UKALA TPOS Sales TPOS
Latest Properties

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“Outstanding communication...”

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Oct 30,2023
Minithumbup
Jennifer
By: 'Jo'
Oct 30,2023
0 people found
this helpful
coapt reviews Tripadvisor Trustpilot Shopping Videos Images News Books Maps Flights All filters Coapt 4.1 (557) Apartment letting agency in Brighton and Hove, England ‧ Open OverviewReviewsPhotosServicesAbout Reviews from the web allAgents 4/5 131 reviews GetAgent 3/5 47 reviews Google review summary Reviews aren't verified 4.1 (557) Reviews All landlord64 letting agency27 tenancy27 university15 +6 ...
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“Avoid at all costs, they are terrible...”

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Oct 07,2023
Minithumbdown
By: 'Andy'
Oct 07,2023
0 people found
this helpful
Avoid at all costs. Our experience was the same as many below - they let really poor quality accommodation, showed no interest in helping with any of the many issues from mould to poor heating and then charged through the nose for cleaning and repairs ...
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“Systematic exploitation of students. Worst qu......”

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Oct 02,2023
Minithumbdown
By: 'Giles Naylor'
Oct 02,2023
0 people found
this helpful
Systematic exploitation of students. Worst quality at highest prices. Mould mushrooms and damp not sorted out in my daughter's room. House was a tip when moving in. Now seeking to retain large amount of deposit on no valid basis. Whoever you choose DO NOT use ...
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By: Verity Naylor
Oct 02, 2023
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My whole tenancy was a nightmare, the property had (and probably still has) continuing issues that were not fixed properly, Coapt would send maintenance out only for them to look around for a few minutes and say that it’s fine. Black mould was growing in my bedroom and I was told to clean it up myself despite it covering a large surface area and posing potential health risks. I had to sleep with a plastic sheet under my bed for a whole year as the frame itself was mouldy (which they never full ...

“Letting themselves in the property with no notice....”

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Aug 07,2023
Minithumbdown
By: 'Eliza McLaughlin'
Aug 07,2023
1 people found
this helpful
I am currently renting a property that is being sold by my landlord, under Coapt. So far I have been very flexible with every viewing booked, have worked my work around it, taken myself and my two kids out of the house. There have been ...
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“worst letting agent I have used as a landlord......”

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Jul 27,2023
Minithumbdown
By: 'dgd'
Jul 27,2023
0 people found
this helpful
worst letting agent I have used as a landlord never again- allegedly- I feel like I was not listening to and the tenants they put in were not checked as I would have liked...
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By: Brighton Homes
Nov 22, 2023
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Dear Landlord we are sorry to hear about your bad experience as a landlord, We at Brighton Homes, would be delighted to let & manage your property and our staff have all been with us since we opened 14 years ago. We pride ourselves in providing excellent services. We guarantee that you wont be disappointed with what we offer. Please call us on 01273 672 333 ...

“Attention All students. Please avoid this let......”

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Oct 19,2022
Minithumbdown
By: 'Alison'
Oct 19,2022
0 people found
this helpful
Attention All students. Please avoid this letting agency at all costs. They will keep 90% of your deposit, while leasing you a sub standard accomodation. They think because you are a student they can treat you however they wish. If you are silly enough to lease ...
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“do not use Coapt! ANY other agent will be bet......”

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Oct 05,2022
Minithumbdown
Kayleigh
Stuart
By: 'Gabriella'
Oct 05,2022
2 people found
this helpful
do not use Coapt! ANY other agent will be better than these guys who basically steals students money. Really tasteless the whole process we dealt with them. And costly!...
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“I wouldn't recommend Coapt to ANY student. I......”

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Oct 05,2022
Minithumbdown
Kayleigh
Stuart
By: 'Gabriella'
Oct 05,2022
2 people found
this helpful
I wouldn't recommend Coapt to ANY student. In the case of my daughter - they did absolutely nothing to assist the students to get a refund of their paid deposits. They charged the students for things which were already a problem/broken when they moved ...
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“Zoe and her team have worked tirelessy and in......”

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Sep 28,2022
Minithumbup
Zoe
By: 'Natasha'
Sep 28,2022
0 people found
this helpful
Zoe and her team have worked tirelessy and in such a positive matter to let our properties and to resolve any maintenance issues. Great job, thank you!...
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“Do not go with these people! They will are un......”

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May 30,2022
Minithumbdown
By: 'whitney🦋'
May 30,2022
4 people found
this helpful
Do not go with these people! They will are unhelpful, lazy and money orientated. We have put in multiple formal complaints and had to see advice from Citizens Advice....
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“Very helpful and knowledgeable! Lovely 2 ladi......”

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May 23,2022
Minithumbup
Alice
By: 'Katie'
May 23,2022
0 people found
this helpful
Very helpful and knowledgeable! Lovely 2 ladies Alice and her colleague, loved the houses and were very friendly. Couldn't of done anymore to help...
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“I've lived in my current rental property for ......”

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Dec 04,2021
Minithumbdown
By: 'Jack Higgs'
Dec 04,2021
2 people found
this helpful
I've lived in my current rental property for 2 months, made extremely clear i'd be occupying the property for 2-3 years if everything works properly (It doesnt and i've only lived here momentarily so cannot even tell!) and Coapt will not leave me alone and keep ...
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“Awful...”

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Nov 29,2021
Minithumbdown
By: 'Emily'
Nov 29,2021
2 people found
this helpful
Avoid like the plague !! Sales teams will say anything to get you to sign a contract, anything they say, get in writing because it's most likely false. Phone lines aren't recorded just leaving a further gap for dodgy practises. Was advised as a student, I ...
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“Professional, seamless, excellent...”

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Aug 31,2021
Minithumbup
Syd
By: 'Natascia'
Aug 31,2021
0 people found
this helpful
We used Syd and the team at Coapt to sell our property. Given the complexity of the sale it was seamless and most importantly stress free. Syd has sound knowledge of the area and was able to give good pre-sale advice. His evaluation was spot ...
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“Landlords do not use this agency...”

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Jun 11,2021
Minithumbdown
By: 'Val'
Jun 11,2021
3 people found
this helpful
As landlords we paid Co Apt £1,200. We asked for a group of 4 students, they upset our current students by turning up unannounced and without consulting us they got 3 students and 1 professional. We had to chase them at every stage for over a month and we ...
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“For Bronte and Martha...”

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Feb 26,2021
Minithumbup
Bronte
By: 'sophie'
Feb 26,2021
0 people found
this helpful
Bronte and Martha were incredibly helpful and kind to us when looking for a house, they were able to answer all questions with great insight and we can’t thank them enough for helping us find a great home that suits all of us! Really ...
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“Professionalism of Coapt...”

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Feb 17,2021
Minithumbup
Kayleigh
By: 'Ashley'
Feb 17,2021
0 people found
this helpful
For 10 years Coapt have been managing our properties and very happy with their service. Particularly appreciate Kayleigh Beal for her amazing efficiency and professionalism whenever I need assistance!...
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“Great staff...”

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Feb 05,2021
Minithumbup
Martha
By: 'Ernest'
Feb 05,2021
0 people found
this helpful
Martha was very kind and helpful, she gave us all the information needed and excellent at representing the house which important skills for this job....
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“Great staff and tour...”

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Feb 05,2021
Minithumbup
Martha
By: 'YounesC'
Feb 05,2021
0 people found
this helpful
We had a very informative and nice agent called Martha who gave us all the information we were looking for, gave us a good tour of the property and showed all of the features that the property had to offer. She was also very friendly....
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“I am a landlord and Coapt manage our properti......”

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Feb 04,2021
Minithumbup
Kayleigh
By: 'Ashley'
Feb 04,2021
0 people found
this helpful
I am a landlord and Coapt manage our properties. So good to always have Kayleigh to sort out finance issues. She is always well mannered and super efficient....
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“Fallen tree...”

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Jan 12,2021
Minithumbup
Grace
By: 'Mustafa'
Jan 12,2021
0 people found
this helpful
An incident occurred in my garden due to a neighbours tree that had fallen and broken my fence and wall, over the Christmas period. So I got in touch with Coapt as they were the letting agent for the house. And Grace Kifford answered our ...
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“An absolute scam...”

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Sep 07,2020
Minithumbdown
By: 'Ella'
Sep 07,2020
2 people found
this helpful
Rented a property with coapt for my first year at uni and they will try and take every last penny possible. I left my room exactly how it was at the start and I only got half of my deposit back, I was charged for ...
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“Awful experience....”

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Aug 29,2020
Minithumbdown
By: 'Ben'
Aug 29,2020
5 people found
this helpful
A very disappointing experience. Sorting out viewings was challenging enough, we had organised viewings for flats and houses that either CoApt didn't turn up to or didn't have the key for. Once we did get our flat, one of my flatmates got shown around the ...
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“Appalling letting agent....”

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Aug 27,2020
Minithumbdown
By: 'Jon'
Aug 27,2020
2 people found
this helpful
Appalling contract that protects only the landlord. It seems that all agencies are using similar tactics and it doesn't leave students with much choice in terms of contract. Communication with Coapt has been poor with little, late or no response to emails. Still waiting for ...
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“we have been informed by co apt that we the p......”

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Mar 30,2020
Minithumbdown
By: 'mat'
Mar 30,2020
3 people found
this helpful
we have been informed by co apt that we the parents will have to pay the overpriced rent for the dump my son and his friends live in despite the fact that they have had to leave the house due to the coronavirus breakout,our ...
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By: Emma Tiplady
Apr 01, 2020
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Hello Mat, I am sorry to hear you have been affected by coronavirus. We of course want to help all our tenants and landlords through this difficult situation. At the moment the government has not announced that tenants are not liable to pay their rent and unfortunately many landlords are still tied in to paying their mortgages. However, landlords are encouraged to be flexible, they may be entitled to a mortgage holiday in which they can delay payments and can therefore pass this delay on to the ...

“we have been informed by co apt that we the p......”

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Mar 30,2020
Minithumbdown
By: 'mat'
Mar 30,2020
2 people found
this helpful
we have been informed by co apt that we the parents will have to pay the overpriced rent for the dump my son and his friends live in despite the fact that they have had to leave the house due to the coronavirus breakout,our ...
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“Lovely staff, dangerous mould....”

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Feb 09,2020
Minithumbdown
Koz
Charlotte
By: 'Phoebe'
Feb 09,2020
2 people found
this helpful
Please help, coapt! My windowsill has been so damp and rotted it's falling off for months, and fist sized mushrooms have been sprouting out of it all winter. Some scaffolding was put up outside my window for some reason, and air bricks have been put ...
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By: Emma Tiplady
Feb 10, 2020
View all comments (1)
Hi Phoebe, I am so sorry this issue has taken longer than we would like to resolve. On investigation I can see there has been a lot involved to get to this stage and frustratingly the previous works did not resolve the issue, our contractor is booked in to carry out further repairs this week. Thank you for being so patient this far, I understand it must be very frustrating. The management team are now aware of your issue and will be keeping a close eye on the situation, we will keep in contact ...

“Coapt Brighton review...”

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Nov 21,2019
Minithumbdown
By: 'Matilda'
Nov 21,2019
6 people found
this helpful
I cannot express how much I advise against using this letting agents, biggest mistake of my life. To cut a long story short I have paid £650 for a place I never even lived in, partly an £450 “exit fee” where I also had to pay to ...
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“TERRIBLE EXPERIENCE!!IF YOU ARE A STUDENT, ......”

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Oct 28,2019
Minithumbdown
By: 'Marco'
Oct 28,2019
3 people found
this helpful
Terrible experience!! If you are a student, do not go for this agency. They only care about money. They don't care about you at all. Prior to the renting, they are lovely and treat you very well. But they lie. Do not fall for it. ...
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By: Emma Tiplady
Oct 29, 2019
View all comments (1)
Hi Marco, I've just tried to call you as we take all feedback seriously and we genuinely care about our customers. We went above and beyond when you first moved to Brighton, we allowed you to move in without completing you money and paperwork, all in good faith. At no point have we lied or blackmailed you, we have informed you in order to exit your fixed term contract earlier than agreed, you need pay a £50 change of tenancy fee to cover the administration process. This is a permitted payment u ...

“Shocking handling...”

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Mar 13,2019
Minithumbdown
Charlotte
By: 'Concerned'
Mar 13,2019
5 people found
this helpful
I try to act as a guarantor for my sons student rent. They require quite some detail and seriously confidential information to be submitted to them , asking them about data confidentiality I got the following statement out of them : “Confidentiality We are unable to guarantee ...
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By: Emma Tiplady
Apr 16, 2019
View all comments (1)
Hello, I am sorry to read you have been unhappy with the process involved to act as a guarantor. I am sure you understand in order to protect all parties we need to carry out identity and circumstantial checks. I can assure you we work within the boundaries of best practice to secure your personal data and we are fully compliant with data protection legislation. We do of course take all security seriously , our full privacy policy can be viewed here https://www.coapt.co.uk/legal/ ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 1:30 PM 13/12/2017 by Dan Taylor

Awards won by Coapt, Brighton BN2 4AE



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