“Greene and Co falsely advertised that a house to let ......”
1 Star Review
Jun 23,2016
By:
'rg'
Jun 23,2016
Branch: London, 3 Broadway Parade
Services: Lettings (as a Tenant)
Rent PCM: £3142
Would you recommend?: No
Postcode: N87
Branch: London, 3 Broadway Parade
Lettings (as a Tenant)
Rent PCM: £3142
Postcode: N87
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Greene and Co falsely advertised that a house to let came with access to communal gardens. We signed a tenancy agreement after also being verbally assured that the tenancy came with access to the communal gardens. This was also clearly stated in the advert - and this was the reason that we chose the house (it was a lot more rent than we would have otherwise paid). When it transpired (through our own investigation) that the house did not in fact have any right of access to the gardens, we sought to unwind the tenancy agreement, assuming this would happen immediately as Greene&Co had admitted and apologised for the error. However, they held us to the tenancy agreement, leaving us with the expensive and time-consuming option of going to court to get the tenancy unwound. We had clear legal advice that the advert was in breach of the Consumer Protection from Unfair Trading Regulations 2008. It was December, we had a six-week old baby, and we had to move before the school deadline of 15 January for our older child. Despite being aware of this, Greene&Co refused to release us from the tenancy, and in desperation, we agreed to pay over £3,000 to be released from the tenancy and to come to a 'full and final' settlement. The office staff themselves did seem to want to help us, but the directors would not release us from the tenancy - despite admitting to misleading us, and being fully aware of our personal situation. Immoral, deceitful and very happy to take advantage of our situation to force us to settle. Trading Standards issued this warning to them: https://www.whatdotheyknow.com/request/breach_of_consumer_protection_la
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