Castle Estates
South London, London, SW18
4.5/5, 37 reviews
84% recommended
95% lettings valuation accuracy
86% lettings fee satisfaction

“Big thank you to Castle Estates! They have been kind ......”

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Jun 15,2016
Minithumbup
By: 'n'
Jun 15,2016
0 people found
this helpful
Big thank you to Castle Estates! They have been kind and helpful throughout, any issues we had were resolved quickly and I will certainly return to them when I rent in London again.

Thank you!
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Opening Hours
Address

Castle Estates
212 St Ann's Hill
Wandsworth,London
Greater London
SW18 2RU
020 8870 9534

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 95% 86% £648 £3,950
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
20 0 9 4 0 1 0 0 2 1
Areas covered
  • SW18
  • SW9
  • SW12
  • SE15
  • SW19
  • SW8
  • SW4
  • SW15
  • SW6
  • SW17
  • SW2
  • SW11
  • SW16
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA DPS SAGEagent
Latest Properties

No Properties

“The room was advertised as 'studio flat' just......”

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Feb 20,2020
Minithumbdown
By: 'Alberto Gazzetta'
Feb 20,2020
1 people found
this helpful
The room was advertised as 'studio flat' just because there's a shower and a toilet and a mini fridge. The house looks tired and it's not looked after, every room is converted into a studio (collectively around 7 rooms), communal kitchen on ground floor with two ...
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By: Claire Rhoades-Brown
Feb 24, 2020
View all comments (1)
Hi Alberto, Thank you for taking the time to review us and I'm really sorry to hear that you are unhappy with us after the end of your tenancy. We take reviews really seriously and I have looked into all of the issues you have raised and would like to feedback to you on these points. The property was advertised as a houseshare (ie a room in a house) and the description clearly states 'HOUSESHARE WITH EN-SUITE'. Unfortunately some of the property portals don't have the facilities to displ ...

“Avoid. Not great. Rude and patronizing staff. Entere......”

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Jan 13,2020
Minithumbdown
By: 'Jayne'
Jan 13,2020
2 people found
this helpful
Not great. Rude and patronizing staff. Entered our property illegally two months prior to leaving to show a tenant round, very distressing and embarrassing situation to be in. Manager apologised next day but no one seemed to care. Got charged £150 for cleaning bill when we ...
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By: Jayne
Jan 14, 2020
View all comments (2)
Dear Judith. Thank you for your response, however it is quite misleading. “It appears I wasn’t a named tenant” That’s not really correct though is it? You were made aware at the very beginning that I would also be sharing the property, but my brothers name would be on the lease as I travel frequently with work, thus being a paid tenant. I had to provide I.D etc as part of the admin process prior to moving in and I was also the primary person who communicated with you for any issues or ma ...

“All the staff at Castle Estates were friendly......”

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Sep 14,2019
Minithumbup
By: 'Wendy Shurrock'
Sep 14,2019
0 people found
this helpful
All the staff at Castle Estates were friendly, professional and efficient. I highly recommend them and will decimate be using them again....
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“Poor Management...”

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May 28,2018
Minithumbdown
By: 'Saad'
May 28,2018
3 people found
this helpful
They have people who know nothing about property doing viewing for them. And when you have chosen the property and want to go through thats when they come up with some weird terms and conditions. Very unprofessional. They need to update their business structure....
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Comment on agent fees
Very bad! Asking for different guarantor for every single tenant. That is crazy. Trying to make money out of their tanents in every possible way.
Was this helpful? Yes
By: Kate
Nov 04, 2018
View all comments (3)
Awful agency, poor management, unprofessional staff. Unreasonable fees at every opportunity. AVOID at all costs. ...

“It was a pleasure to deal with The Castle Estates ......”

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Feb 06,2017
Minithumbup
By: 'CC & CC'
Feb 06,2017
0 people found
this helpful
It was a pleasure to deal with The Castle Estates Team. They were extremely professional from the very beginning and continued to be professional, friendly and helpful right to the end of our dealings together. Wishing the Team all the very best for the future....
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“I rented a room in a shared house, let by ......”

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Aug 14,2016
Minithumbup
By: 'Emily'
Aug 14,2016
0 people found
this helpful
I rented a room in a shared house, let by Castle, and for the first time in my renting life, was immensely impressed with the service we received. This was primarily down to Claire, who responded to emails and returned calls promptly and provided sound ...
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Comment on agent fees
This was the only area I have complaints with. The fees felt unnecessarily expensive. If I remember rightly, ‚£75 to get reference and ‚£250 if you want to leave the contract early (even once you've found a replacement). Probably no different to other agents but frustrating nonetheless.
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“Big thank you to Castle Estates! They have been kind ......”

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Jun 15,2016
Minithumbup
By: 'n'
Jun 15,2016
0 people found
this helpful
Big thank you to Castle Estates! They have been kind and helpful throughout, any issues we had were resolved quickly and I will certainly return to them when I rent in London again. Thank you!...
read full review
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“From our first meeting with Claire, we have been impressed ......”

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Mar 14,2016
Minithumbup
By: 'Brenton Green'
Mar 14,2016
0 people found
this helpful
From our first meeting with Claire, we have been impressed by her friendliness, professionalism and efficiency. The letting process progressed smoothly with Claire providing us with regular updates which meant we always knew where we were in the process. Claire demonstrated a deep understanding of ...
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Comment on agent fees
Good
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“Claire was a wonderful support when I was considering swapping ......”

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Mar 07,2016
Minithumbup
By: 'Highly recommend Castles Estate'
Mar 07,2016
0 people found
this helpful
Claire was a wonderful support when I was considering swapping agents which can be such a big hassle. However her advice and guidance with a tricky situation involving an agency that did not want to 'let go' was very much appreciated - even though we ...
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Comment on agent fees
Very happy with the fees and quality of the service delivered.
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“We have been very impressed with the service provided by ......”

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Mar 04,2016
Minithumbup
By: 'John & Ewa'
Mar 04,2016
0 people found
this helpful
We have been very impressed with the service provided by Castle Estates and all staff we have dealt with have been knowledgeable, helpful and efficient....
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Comment on agent fees
For the excellent service we have experienced the fee level is reasonable
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“I am really happy with this agency. Since the beginning ......”

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Mar 03,2016
Minithumbup
By: 'Fran'
Mar 03,2016
0 people found
this helpful
I am really happy with this agency. Since the beginning they always helped me with all my doubts, not just one person, but all team are really nice, sweetie people, and they are there to help straight away always. From now on, they always gonna ...
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Comment on agent fees
Helpful,
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“I really don't have a bad word to say about ......”

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Feb 05,2016
Minithumbup
By: 'John'
Feb 05,2016
0 people found
this helpful
I really don't have a bad word to say about Castle, they were professional and responsive in every query or issue we had. I rented a property with them for 2 years and each and every time I had an issue it was dealt with without ...
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Comment on agent fees
Reasonable
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“I feel bad I was unable to select the whole ......”

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Feb 05,2016
Minithumbdown
By: 'Tom Brixton'
Feb 05,2016
0 people found
this helpful
I feel bad I was unable to select the whole team instead of singling out just two! From start to end, Castle have been nothing but outstanding. Nothing was ever too much trouble, all staff were highly professional, friendly and acted upon any issues we ...
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What agent could do to change your mind?
Agents fees are as standard, and to be honest, worth the service provided.
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Comment on agent fees
Agents fees are as standard, and to be honest, worth the service provided.
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“We have been renting a property through Castle Estates for ......”

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Feb 01,2016
Minithumbup
By: 'Ann'
Feb 01,2016
0 people found
this helpful
We have been renting a property through Castle Estates for a number of years and I can highly recommend them. They respond to queries quickly, treat you with respect and deal with any problems professionally. The management team are friendly, trustworthy and caring - a ...
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“Castle was a fantastic letting agent to deal with. They ......”

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Jan 21,2016
Minithumbup
By: 'Kate'
Jan 21,2016
0 people found
this helpful
Castle was a fantastic letting agent to deal with. They were consistently professional, friendly and efficient. They always responded to our communications quickly and helped us with whatever we needed. I highly recommend them, and only wish that more letting agents were up to this ...
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Comment on agent fees
Their fees were reasonable for a managed property in London, and the service is much better than some other places that charge the same.
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“I have always been treated with respect by the agency ......”

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Nov 07,2015
Minithumbup
By: 'David Gowland'
Nov 07,2015
0 people found
this helpful
I have always been treated with respect by the agency who responded and dealt with any issues raised immediately. I was kept informed in advance of any potential visits and have never felt that my privacy was being compromised. Everyone with whom I have had ...
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“I have always found the team at Castle Estates in ......”

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Jul 23,2015
Minithumbup
By: 'Landlady in Africa'
Jul 23,2015
0 people found
this helpful
I have always found the team at Castle Estates in Wandsworth to be knowledgable, professional, efficient & very helpful. I am overseas most if the year, so it is important to have agents that I can trust & who I know will make sound decisions in the ...
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“Castle Estates have been managing my property for a few ......”

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Apr 25,2015
Minithumbup
By: 'Maja'
Apr 25,2015
0 people found
this helpful
Castle Estates have been managing my property for a few months now and I am extremely happy with the service they have provided. I find that they are very professional, easy to talk to and efficient. They have successfully resolved any queries I may have ...
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“Castle were managing the flat above mine. I noticed a ......”

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Apr 02,2015
Minithumbup
By: 'Angela'
Apr 02,2015
1 people found
this helpful
Castle were managing the flat above mine. I noticed a minor leak from kitchen above and informed upper landlord who immediately replied saying Castle would phone. Castle phoned straight away to arrange to visit both flats to do thorough inspection. I wasn't available but what ...
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“All I can say is that I wish I had ......”

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Apr 02,2015
Minithumbup
By: 'Ian'
Apr 02,2015
0 people found
this helpful
All I can say is that I wish I had found the Castle Lets team to manage my property a few years ago. There communication is first class and I really feel like everything is in safe hands now which is especially important as I ...
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“I represent an overseas landlord for this property & work alongside ......”

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Apr 01,2015
Minithumbup
By: 'South West PAs'
Apr 01,2015
0 people found
this helpful
I represent an overseas landlord for this property & work alongside castle estates to ensure it is let. Castle are always thorough & professional. They ensure all legal requirements are understood & met in a timely fashion & are extremely helpful whenever I have needed their help in a ...
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Comment on agent fees
Accurate & appropriate.
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“Castle Estates was introduced to me by a friend, who ......”

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Mar 19,2015
Minithumbup
By: 'Andy Kennard'
Mar 19,2015
0 people found
this helpful
Castle Estates was introduced to me by a friend, who had a great experience using them, and I have been their client for a few years now - they manage my property in Richmond, while I have been away working in Singapore. I own a ...
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Comment on agent fees
I think they were spot on.
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“I used Castle Estates (212 St Ann's Hill) for 9 years for ......”

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Jan 28,2015
Minithumbup
By: 'Lorraine'
Jan 28,2015
1 people found
this helpful
I used Castle Estates (212 St Ann's Hill) for 9 years for the property management and letting of my flat, which I recently sold. Considering I came across this company through the lucky-dip of the yellow pages, I found them to be highly considerate, trustworthy and client ...
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“We changed agents to Castle Estates a number of years ......”

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Jan 26,2015
Minithumbup
By: 'Rose'
Jan 26,2015
0 people found
this helpful
We changed agents to Castle Estates a number of years ago, as we were not particularly happy with our agent, and Castle Estates had a lower managing fee. We haven't looked back. Their service has been exceptional - very friendly, and highly professional. When there ...
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“I have used Castle Estates for a number of years ......”

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Jan 24,2015
Minithumbup
By: 'Dixon'
Jan 24,2015
0 people found
this helpful
I have used Castle Estates for a number of years to rent out flats I own in London and have always found them to be very good at finding tenants, servicing their needs and keeping me the landlord informed. For example there was a problem ...
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“It was Judith's effort to achieve the price I was ......”

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Jan 23,2015
Minithumbup
By: 'anna'
Jan 23,2015
0 people found
this helpful
It was Judith's effort to achieve the price I was able to rent the apartment for in the end. She was available at times that suited me that other agents might not work. It was a relocation service she offered me not only property agents ...
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“I have been using Castle Estates to manage my property ......”

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Jan 23,2015
Minithumbup
By: 'Nick Lidwell'
Jan 23,2015
0 people found
this helpful
I have been using Castle Estates to manage my property since December 2011. I found them after an extensive search of agents in south east London. I selected them on the very positive impression I got from meeting Claire Rhoades Brown. They were prepared to be ...
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Comment on agent fees
I am paying an agency fee of 12 per cent for full management. This is quite resonable considering the amount of work they have put in managing my property
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“In my capacity as a freelance organiser for many different ......”

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Jan 22,2015
Minithumbup
By: 'Ashley Jordan'
Jan 22,2015
0 people found
this helpful
In my capacity as a freelance organiser for many different busy clients, I have had cause to deal with a multitude of agents in the last ten years. All the team at Castle Estates are highly knowledgeable and personable (unlike a number of high street ...
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“I could not recommend the team at Castle Estates more ......”

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Jan 22,2015
Minithumbup
By: 'Rylan and Kate'
Jan 22,2015
0 people found
this helpful
I could not recommend the team at Castle Estates more to Landlords. After an exhaustive local search for a company to manage our property we could Castle - a breath of fresh air! Out of all the companies we spoke to they were the most ...
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“I have used Castle Estates to manage my flat for ......”

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Jan 22,2015
Minithumbup
By: 'VERY happy landlord'
Jan 22,2015
0 people found
this helpful
I have used Castle Estates to manage my flat for several years now. When looking around for an managing agent, I spent quite a while meeting agents from all the usual suspects in the area as well as some independents. The only genuinely helpful advice ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 4:04 PM 04/06/2019 by Judith

Awards won by Castle Estates, London SW18 2RU


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