When selecting properties to view, the agents knew the city centre very well and where I needed to be to easily get to work, as well as providing me insights into where a good night out was!
The referencing process hit a few snags, but they did their best to help me out and all went fine. Their admin fee was much cheaper than the other agents round the corner and I only had to pay one month deposit - other were asking for another £100? I also did not have to pay a renewal fee for a tenancy extension which my two last agents made me pay!!
Whenever I have a repair, someone comes and looks within a day, and its good they can provide keys to contractors as my annual leave is at a premium right now.