I cannot fault this agency. I cannot comment on Belvoir lettings as a whole as I have not used them before, but I can say that the central Birmingham office is excellent. Major responded incredibly quickly to my request for a property viewing, couldn't have been more helpful, patient or thorough and did not hesitate to put himself out so that I could have a second viewing at the same property only very shortly after the first. Each stage was made clear in terms of the requirements from me as a tenant and I was able to ask many questions which were all answered. Hannah took care of the paperwork regarding registering as a tenant, organising all the credit checks and drawing up the contract for signing. She has also been brilliant. Incredibly helpful and efficient. All of the staff seem warm and customer oriented. The agency have also negotiated swiftly and efficiently with my landlord regarding anything that needed to be done at the property before I moved in and the landlord has responded incredibly well also. I am delighted with the service and interactions that I've had with everyone. I would definitely recommend this agency if you are after an efficient, professional and friendly service. I'm very happy to have found them.