Have had nothing with problems from the start.
Our shower broke, so much so water got into the electric and coming out the downstairs light switches. We called TD to let them know, they said they would call us back...nothing. We got someone in ourselves in the end. And actually they have still not asked about it!
Even though we have a contract that does not end until June, and then becomes a rolling contract, we have had people looking round since October. They tend to let themselves in as and when they please. They once even signed for some parcels whilst they were viewing, but then claimed they had never been round. We have also had calls made from out landline phone when none of us (residents) were in the house. The front was left unlocked on one occasion, always good!
But the worst incident was when I had to borrow the spare set of keys as I had left mine at work, I went in to ask for them and no one even asked who I was or why I wanted them, just handed them over. I could have been anybody!
I agree with previous statement, they only thig they are quick to sort a dn always reliable for is collecting rent.