I was exceptionally disappointed with my previous agent so I terminated their contract and asked Wayne and his team to take over. I have been exceptionally pleased with Wayne and his team and can have absolutely no regrets about my decision!
My previous agent seemed to think that the job involved taking money and leaving me to resolve any problems which arose. Oh, and they had no concept of keeping me informed when they actually ever did something.
Wayne and his team have been the complete opposite: pro-active in responding to problems, coming up with a remedy and keeping me informed.
I can not recommend them too highly.