Dennis & Hayes Ltd
London, NW1
1.8/5, 18 reviews
28% recommended
13% sales valuation accuracy
20% sales fee satisfaction
50% lettings valuation accuracy
25% lettings fee satisfaction



Property Features

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2024 allAgents People Awards


“*They misled tenants about their referencing process. They don't explain ......”

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May 30,2016
Minithumbdown
By: 'Zz'
May 30,2016
3 people found
this helpful
*They misled tenants about their referencing process. They don't explain what the process is. Then they give you a paper to sign that if they are not happy with the referencing then they will take the holding deposit. After several calls to their agency, I was told they were not happy with my earning and were not going to return my money back. This happened only 2 days before my moving date. They even didn't let me know in advance and I had to call them many times. The owner and the staff are rude, unprofessional and fraud. STAY AWAY FROM THEM. Awful experience. I lost my money to these cheat people.
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Opening Hours
Address

Dennis & Hayes Ltd
56 Parkway
Camden Town,London
Greater London
NW1 7AH
020 7284 2888

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 13% 20% £0 £0
Lettings 50% 25% £525 £1,430
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 4 11 0 0 0 0 1 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

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“The worst ever...”

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Jul 26,2022
Minithumbdown
Martin
By: 'Irmak'
Jul 26,2022
3 people found
this helpful
After having rented from Martin for a year, I can confidently say this has been my worst experience as a tenant ever. No replies, refused calls and awful communication. I only rented from them because I had a time limitation to rent, save yourself the ...
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“DO NOT RENT FROM HEREThe so called director......”

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Aug 14,2020
Minithumbdown
Martin
By: 'M'
Aug 14,2020
6 people found
this helpful
DO NOT RENT FROM HERE The so called director (Martin Mitchell) of this agency is who I dealt with when I was their tenant. The agency itselfs lacks customer service and support. Emails were never replied back and he doesn't seem to bother when he ...
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“SCAMMERS...”

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Oct 23,2019
Minithumbdown
Martin
By: 'Jj'
Oct 23,2019
3 people found
this helpful
SCAMMERS The worst estate agents in London This company avoid all lengths to send you back your deposit and my experience has not been in isolation. They are so unhelpful, so lazy and incompetent. Do not trust Dennis in Hayes and save your money for ...
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“Incompetent and unresponsive...”

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Jun 07,2019
Minithumbdown
By: 'Sarah'
Jun 07,2019
2 people found
this helpful
They don't answer emails, ignore requests for necessary repairs and are rude. The 'service' they offer to tenants is nonexistent. Do not recommend them to anyone....
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“Rude...”

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Oct 23,2018
Minithumbup
By: 'Adrian'
Oct 23,2018
5 people found
this helpful
I called and asked to speak to Martin regarding a property I want to rent. I was refused, and eventually was told that Martin is in a meeting. I asked to be called back when he is available, but my number was not taken down. ...
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“horrible agency...”

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Sep 22,2018
Minithumbdown
By: 'Dan'
Sep 22,2018
4 people found
this helpful
Not trustworthy and they could't care less about our time. This agency is a joke! Do yourself a favor and search for another agency even if the flat they offer looks great. They barely return calls and are either always on another line or out ...
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Comment on agent fees
Not trustworthy. They foolished us for days and had plenty of excuses why we can't view the property for which we arranged a viewing. They even didn't show up when we should have had a viewing and let us waiting infront of the property!!
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“Such great people I must say. I have been with ......”

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Jan 28,2018
Minithumbup
Martin
By: 'thoroughly'
Jan 28,2018
0 people found
this helpful
Such great people I must say. I have been with Dennis and Hayes for more than 6 years now, two different properties, and will definitely be using them in the future, too, if I can! I thoroguhl recommend all the staff, who have been such a ...
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Comment on agent fees
The fees are reasonable, and completely normal for the area.
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By: Current tenant
Jan 31, 2018
View all comments (1)
I have been a tenant with this agency for a number of years and my experience of them is nothing like the above review. I would be very surprised if this was a genuine review as I have consistently found them to be unhelpful, rude and incompetent in equal measure. Do yourself a favour and find another agent to rent from. Avoid at all costs!! ...

“Dennis and Hayes offer okay service and are decent people. ......”

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Aug 19,2017
Minithumbup
By: 'Potato'
Aug 19,2017
0 people found
this helpful
Dennis and Hayes offer okay service and are decent people. I have had some problems with them, the decorating and repairs are very bad quality and seem to be carried out by someone who is inexperienced or does not care about what they are doing. ...
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Comment on agent fees
Expensive to get a reference done. Also the inventory we paid for was shockingly poor and we spent hours updating it ourselves.
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“Really incompetent. If you're a landlord you would hope that ......”

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Jan 31,2017
Minithumbdown
Martin
By: 'V'
Jan 31,2017
2 people found
this helpful
Really incompetent. If you're a landlord you would hope that they would have some understanding of lettings and contracts law, but at least one really basic and financially serious error was made. I disagree with the reviewer who said Dennis and Hayes were the worst ...
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“This is the WORST estate agents we have ever dealt ......”

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Oct 13,2016
Minithumbdown
Martin
By: 'The'
Oct 13,2016
1 people found
this helpful
This is the WORST estate agents we have ever dealt with. They are never available to contact: their communication with clients is disgraceful. Their staff are impossibly rude, and condescending. They have ended calls a number of times whilst we have tried to get through ...
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“*They misled tenants about their referencing process. They don't explain ......”

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May 30,2016
Minithumbdown
By: 'Zz'
May 30,2016
3 people found
this helpful
*They misled tenants about their referencing process. They don't explain what the process is. Then they give you a paper to sign that if they are not happy with the referencing then they will take the holding deposit. After several calls to their agency, I ...
read full review
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“Terrible communications. Guarantees of actions then not carried out. Phone ......”

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Oct 10,2014
Minithumbdown
By: 'tomt'
Oct 10,2014
1 people found
this helpful
Terrible communications. Guarantees of actions then not carried out. Phone call terminated multiple times. Bad experiences all round. Still to see how check out process will go...
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“BEWARE: AVOID THIS AGENCY AT ALL COST!If you find ......”

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Apr 14,2014
Minithumbdown
By: 'worst_experience'
Apr 14,2014
3 people found
this helpful
BEWARE: AVOID THIS AGENCY AT ALL COST! If you find any other similar flat from other agencies, just go to the other one. Seriously. They explicitly told me later that they NEVER allow "Deed of Assignment", which basically allows a friend or a family member ...
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What agent could do to change your mind?
They should close down the business for the sake of Camden community.
Attached Filesnbsp;
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“After a nightmare estate agents dealing with my last property, ......”

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Oct 07,2013
Minithumbup
Laurent
By: 'Blen'
Oct 07,2013
0 people found
this helpful
After a nightmare estate agents dealing with my last property, Dennis and Hayes have been a breath of fresh air. Laurent, who first showed me round our property has been polite, friendly and reliable throughout. They are clear at providing information and don't have hidden ...
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“My partner and myself found a flat through Dennis and ......”

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Jul 14,2013
Minithumbdown
By: 'Unfortunate'
Jul 14,2013
2 people found
this helpful
My partner and myself found a flat through Dennis and Hayes and lived in the flat, which was managed by them, for a year. My overall experience with them was very negative. When showing us flats they were borderline rude, seemed to know little about ...
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“I was a customer of D&H for more than 20 ......”

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Feb 26,2013
Minithumbdown
Martin
By: 'German'
Feb 26,2013
2 people found
this helpful
I was a customer of D&H for more than 20 years. I stopped using them in 2012. After the departure of the previous owner Nigel Dennis the service, reliability and responsiveness of D&H deteriorated more and more. Ther are many examples. To name but a ...
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“Absolutely unprofessional from beginning to end. When I went into ......”

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Sep 30,2010
Minithumbdown
By: 'KssndrKt'
Sep 30,2010
3 people found
this helpful
Absolutely unprofessional from beginning to end. When I went into ask to see a flat they acted like I was inconveniencing them. They were rude, inconsiderate and not suitable to be in any sort of sales business. ...
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“Excellent agency, professional staff, courteous, knowledgeable and helpful. Was a ......”

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Aug 14,2010
Minithumbup
By: 'lee_greenwich'
Aug 14,2010
0 people found
this helpful
Excellent agency, professional staff, courteous, knowledgeable and helpful. Was a little slow in paying back some money owing to me but overall I have an extremely positive experience with this company....
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No fees information available
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Awards won by Dennis & Hayes Ltd, London NW1 7AH



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