Feb 17,2012
By: 'Denwong'
Feb 17,2012
15 people found
this helpful
To sum things up: Martin & Co Nottingham is
- hideous in contract terms
- irreponsible in making unfulfilled promises
- unresponsive to service calls
- appalling in customer services.

We rented a flat in Nottingham, and found on the first day of our arrival having a broken boiler. Since we knew the previous tenants, we realized that the boiler had been broken for a couple of months without being fixed prior to their move-out. We expected them to have fixed it in the generous time in between tenancies, but they never did so. After reporting to them, the first thing they did was ask us to sign a "no responsibility and no rent deduction" agreement. It took around two weeks and numerous calls did we manage to do the necessary repairs in a cold British winter. They have no understanding or sympathy on the situation of tenants.

In addition we were told that we can pay on a monthly basis after the first 6 months of tenancy. Once that time is up we were told that we will have to pay a full amount of another 6 months, and if we are to stay shorter than that duration we still have to pay the full half a year. We argued that this is not we have been told by their colleagues. And this is what we have been replied, in exact wordings copied from the email:

Quote from Ricky Fraser-Benwell: "As I'm sure you are aware there is no such thing as a verbal agreement and not legally binding in anyway, shape or form"

...and subsequently denied the existence of his colleague who we have met and talked to in person. As though he vanished in thin air.

Dealing with Martin and Co is like working with Fraudsters, putting your living place at risk. i would sincerely ask everyone from Nottingham to AVOID Martin & Co at all costs.
Was this helpful? Yes
By: Bobby
Jul 11, 2012
It's interesting That Martin and Co see fit to discuss clients- past or present I don't know which - financial and employment status on a public forum...I'm sure that goes somewhere against data protection which they clearly state in their terms and conditions they will only share with the Credit Referencing agency and Landlord...slick move guys. Oddly enough I know Ricky Benwell personally and I'm disappointed in him for stopping so low as to work for this lot.
By: Big Geoff
May 19, 2012
It's interesting that none of the other "unsabstantiated allegations against reputable agents" have been refuted by Martin and Co.
Mar 12, 2012
As this site seemingly allows unsubstantiated allegations to be made against reputable agents without anyone verifying facts I will answer D's report as follows:

Mr. D was fully appraised of the issue with the boiler PRIOR to his move-in and was adamant he still wished to continue with the tenancy despite our cautioning him we could not supply a timescale to this decided to proceed with the tenancy. At no point was he asked to sign a 'no responsibility' agreement simply a document that showed he was concious of the issue and understood the implications of moving into the property. As a side point the 'generous' amount of time between the two tenancies was less than seven days, Mr. D moved into the property in early September (I don't think that really counts as a cold British Winter!) and the boiler was absolutely not broken for two months prior to this otherwise the previous tenants would have complained.

We ask for funds to be paid in advance and this is standard company policy. When he was asked to renew the contract and supply his next rental amount he reeled off a number of different names alledging they'd told him they could pay on a monthly basis - unfortunately none of these names matched with any staff members, either past or present!! Mr. D adamantly claimed that this mysterious person had assured him he could pay monthly and that this was therefore a binding contract. We explained this was not the case.

Mr. D then omits from his account that he had to be asked to leave the office after becoming confrontational; I believe he felt that intimidation might assist him in pursuing his case. He also neglects to mention that he felt so strongly about this issue that he has subsequently paid the full amount in advance as requested originally.

To summarise, we have followed our standard procedure throughout this process and have not deviated from this. As Mr. D see fits to pass judgement on this company, I would reciprocate and sincerely ask any and all agents to AVOID renting to Mr. D at all costs.

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Martin & Co

57 Friar Lane City Centre, Nottingham

0115 8533230

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