To sum things up: Martin & Co Nottingham is
- hideous in contract terms
- irreponsible in making unfulfilled promises
- unresponsive to service calls
- appalling in customer services.
We rented a flat in Nottingham, and found on the first day of our arrival having a broken boiler. Since we knew the previous tenants, we realized that the boiler had been broken for a couple of months without being fixed prior to their move-out. We expected them to have fixed it in the generous time in between tenancies, but they never did so. After reporting to them, the first thing they did was ask us to sign a "no responsibility and no rent deduction" agreement. It took around two weeks and numerous calls did we manage to do the necessary repairs in a cold British winter. They have no understanding or sympathy on the situation of tenants.
In addition we were told that we can pay on a monthly basis after the first 6 months of tenancy. Once that time is up we were told that we will have to pay a full amount of another 6 months, and if we are to stay shorter than that duration we still have to pay the full half a year. We argued that this is not we have been told by their colleagues. And this is what we have been replied, in exact wordings copied from the email:
Quote from Ricky Fraser-Benwell: "As I'm sure you are aware there is no such thing as a verbal agreement and not legally binding in anyway, shape or form"
...and subsequently denied the existence of his colleague who we have met and talked to in person. As though he vanished in thin air.
Dealing with Martin and Co is like working with Fraudsters, putting your living place at risk. i would sincerely ask everyone from Nottingham to AVOID Martin & Co at all costs.