I am really regretting using Chase Evans. I've had the same experience as everyone else here, no responses, nothing works in the flat, it never gets fixed, you waste hours of your life trying to get them to do the simplest aspects of their job. When they do contact you they give you an infuriating, rubbish excuse as to why they should not have to help you. Just not on. The five stars must be from those letting out or from the people that work there. Unprofessional from the staff in the offices all the way up to the managers. I will also be sending them to the financial ombudsman if they try and take a penny from our deposit.