“The most awful company I've ever dealt with!...”
1 Star Review
Feb 19,2024
By:
'Charlotte'
Feb 19,2024
Services: Lettings (as a Tenant)
Rent PCM: £650
Would you recommend?: No
Postcode: MK2
Lettings (as a Tenant)
Rent PCM: £650
Postcode: MK2
1
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Crabtree are honestly the most awful company I've ever had to deal with. I wish I could give zero stars because 1 star is too many. I've been fighting the same three issues for 25 months now and still no resolution. One has been particularly impactful to ...
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1 Star Review
Jan 29,2024
By:
'Adrian'
Jan 29,2024
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: HA9
Lettings (as a Tenant)
Postcode: HA9
0
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One of the building they're asking loads of money for ...
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“DISGUSTING COMPANY! Accused my elderly neighb......”
1 Star Review
Oct 12,2022
By:
'Resident Taylor'
Oct 12,2022
Services: Lettings (as a Tenant)
Rent PCM: £800
Would you recommend?: No
Postcode: MK18
Lettings (as a Tenant)
Rent PCM: £800
Postcode: MK18
1
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DISGUSTING COMPANY! Accused my elderly neighbour who suffers with cancer of “Fly Tipping!” They then publicly shamed her by photographing her perfectly LEGAL curb side collection bag! on their UNWANTED newsletter! ABSOLUTE SCUM BAGS who's gardeners sit on their phones in their work vans for ...
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“AVOID THIS COMPANY AT ALL COSTS...”
1 Star Review
Sep 22,2022
By:
'G Roberts'
Sep 22,2022
Services: They manage our estate
Would you recommend?: No
Postcode: HP3
They manage our estate
Postcode: HP3
0
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AVOID THIS COMPANY AT ALL COSTS
Please learn from our mistake & do not use Crabtree. They were our managing agent for 4 years, always ignored questions, could never get a straight answer, escalating unexplained fees, refused to host / arrange resident meetings - even after the pandemic, ...
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“I am stuck in a place with cladding issues an......”
1 Star Review
Aug 01,2022
By:
'Jo'
Aug 01,2022
Services: They manage our building
Would you recommend?: No
Postcode: MK2
They manage our building
Postcode: MK2
0
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I am stuck in a place with cladding issues and I am unable to sell my property even though I have had to move for work. This issue is affecting my mental health and my wellbeing issues are exacerbated by the fact that Crabtree continue ...
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“Awful 1 star is too many Building I live ......”
1 Star Review
Dec 06,2021
By:
'Vicky'
Dec 06,2021
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: MK2
Lettings (as a Landlord)
Postcode: MK2
1
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Awful
1 star is too many
Building I live in is filthy and unsafe. Took over a year to get even the hoovering of the building done whilst the safety issues are still there.
Fire vent window has been hanging open for a month but they ...
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1 Star Review
Sep 21,2021
By:
'Unhappy customer'
Sep 21,2021
Services: They manage our building
Would you recommend?: No
Postcode: MK2
They manage our building
Postcode: MK2
0
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The WORST company we have EVER had to deal with in our whole lives. They owe us £650 and are refusing to refund any money. Absolute scammers!!!!!!!!! The managers and complaint “managers” are unprofessional, rude and the most unhelpful people I have ever come across in ...
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1 Star Review
Jun 18,2021
By:
'Mr A'
Jun 18,2021
Services: They manage our building
Would you recommend?: No
Postcode: NW9
They manage our building
Postcode: NW9
0
people found
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With cladding issues that seriously effect us all and remedial works required after a burst water pipe three months ago to receive zero response from Crabtree to many residents emails/telephone calls in over 2 months is unacceptable. I have personally sent over a dozen letters ...
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“Appalling. Leaking roof, rotting roof terrace......”
1 Star Review
Jun 13,2021
By:
'Fiona'
Jun 13,2021
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: TW3
Lettings (as a Tenant)
Postcode: TW3
0
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Appalling. Leaking roof, rotting roof terrace and pigeons now nesting in ceiling left open whilst leak wasnt fixed. a health hazard. Ongoing cladding nightmare. Only one member of Crabtree staff is helpful and that's Naina. She is amazing. The company as a whole are horrific....
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“Fortunate to have Naina onboard!...”
4 Star Review
Jun 07,2021
By:
'Drew'
Jun 07,2021
Services: They manage our building
Would you recommend?: Yes
Postcode: TW3
They manage our building
Postcode: TW3
0
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To whom it may concern,
We took possession of our home in a block of flats (est2006) back in 2014/2015..around the same time Crabtree Property Mgmt was appointed. We have had multiple reps ever since.. most of whom had only lasted a couple of months. ...
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“I'm absolutely appalled at the lack of profes......”
1 Star Review
May 11,2021
By:
'Miz'
May 11,2021
Services: They manage our building
Would you recommend?: No
Postcode: NW9
They manage our building
Postcode: NW9
1
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I'm absolutely appalled at the lack of professionalism shown from Crabtree.
They appear to be the only company in the world who still can't function they say because if the pandemic. Still no surgeries as I'm sure they do not want to hear our voices. ...
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“Terrible company, not helpful never get back on time with issues before fining you...”
1 Star Review
Jan 27,2021
By:
'Shay'
Jan 27,2021
Services: Property Management
Rent PCM: £1
Would you recommend?: No
Postcode: ME10
Property Management
Rent PCM: £1
Postcode: ME10
1
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Terrible company. I was not happy with maintenance on my street and refused to pay service charge and now due to this ive been referred to Property debt collectors. who are forcing me to pay and extra 250£ and they barely maintain the grounds. Bins in ...
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“Having read reviews I didn’t have high hopes ......”
4 Star Review
Dec 01,2020
By:
'Frances'
Dec 01,2020
Services: They manage our building
Sold price: £180000
Would you recommend?: Yes
Postcode: TN25
They manage our building
Sold price: £180000
Postcode: TN25
0
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Having read reviews I didn’t have high hopes that my issues would be addressed satisfactorily, but I have to say that within a week Crabtree were on the case, there were contractors at our flats dealing with the issues I’d raised. I am ...
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“Naina Tailor excellent customer service...”
4 Star Review
Aug 07,2020
By:
'Mark'
Aug 07,2020
Services: They manage our estate
Sold price: £300000
Would you recommend?: Yes
Postcode: MK2
They manage our estate
Sold price: £300000
Postcode: MK2
0
people found
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I just wanted to write a review on here as I've been having an issue with Crabtree for 3/4 months now but all the way through Naina has delivered excellent customer service in trying to get this matter dealt with for us. She should be seen ...
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“Interesting to read the reviews on Crabtree -......”
1 Star Review
Jun 18,2020
By:
'Ben'
Jun 18,2020
Services: They manage our building
Sold price: £750000
Would you recommend?: No
Postcode: NW5
They manage our building
Sold price: £750000
Postcode: NW5
5
people found
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Interesting to read the reviews on Crabtree - I was surprised to see any positive ones.
From our experience I would agree it's a shame you can't afford them 0 stars.
The service, or complete lack of it, is probably the worst I have come across (...
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“Reliable and helpful....”
5 Star Review
Jan 31,2020
By:
'David'
Jan 31,2020
Services: They manage our building
Would you recommend?: Yes
Postcode: KT4
They manage our building
Postcode: KT4
0
people found
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I am very surprised by the harsh reviews left for Crabtree. Having lived at Agate House, Percy Gardens for 28 years, I have experienced nothing but good service from them. They are available via phone, email, a web portal. Issues are dealt with on a very ...
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“Absolutly appauling servivce. I reseent givin......”
1 Star Review
Oct 29,2019
By:
'I'
Oct 29,2019
Services: They manage our building
Would you recommend?: No
Postcode: E1W
They manage our building
Postcode: E1W
2
people found
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Absolutly appauling servivce. I reseent giving them even 1 star. Use this company at your peril. 15 days and still waiting for them to a address a leak - no follow - no action - they just dont care....
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“Worst company I have ever dealt with. If i c......”
1 Star Review
Oct 29,2019
By:
'Iona'
Oct 29,2019
Services: Lettings (as a Tenant)
Rent PCM: £1850
Would you recommend?: No
Postcode: E1W
Lettings (as a Tenant)
Rent PCM: £1850
Postcode: E1W
3
people found
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Worst company I have ever dealt with. If i could give negative stars I would.Do not hire this company to manage your property ..15 days and still waiting to get a leak fixed no follow- up no service ...useless...
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“Use another company. Im not alone when I say they are useless...”
1 Star Review
Aug 20,2019
By:
'sarah'
Aug 20,2019
Services: Property Management
Would you recommend?: No
Postcode: SW8
Property Management
Postcode: SW8
4
people found
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Its a shame you aren't able to no stars as even giving them one is one star too many. I have never known such a useless company. Since they have taken over the block of flats has had a severe mice infestation. I can wake ...
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4
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“This property management company are the wor......”
1 Star Review
Aug 14,2019
By:
'Emma'
Aug 14,2019
Services: They manage our estate
Sold price: £275000
Would you recommend?: No
Postcode: UB5
They manage our estate
Sold price: £275000
Postcode: UB5
4
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This property management company are the worst company I've ever Had the misfortune of dealing with they do no care about you or your property I've been complaining about ASB happening right outside my door & they don't care when all they have to to is ...
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“I am sadly in a property managed by these......”
1 Star Review
Aug 13,2019
By:
'J'
Aug 13,2019
Services: Property Management
Rent PCM: £150
Would you recommend?: No
Postcode: N2
Property Management
Rent PCM: £150
Postcode: N2
4
people found
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I am sadly in a property managed by these idiots. I have been complaining for the past 2 years and they haven't even had the respect to respond to any of my many strong worded emails, I have even taken them
to the Ombudsman they were ...
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“Massive decline in service...”
1 Star Review
Jun 12,2019
By:
'Toby'
Jun 12,2019
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: E5
Lettings (as a Tenant)
Postcode: E5
11
people found
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Our building has been managed by Crabtree for a number of years. They were great for a number of years, but then it seems that they can not retain staff and every few months we would be given a new contact person who would have ...
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Comment on agent fees
Fees are average compared to other agents and when Crabtree were working well they were fine. At the moment the fees are a joke for the service we have recieved.
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1 Star Review
May 31,2019
By:
'Elizabeth'
May 31,2019
Services: They manage our building
Would you recommend?: Yes
Postcode: RM9
They manage our building
Postcode: RM9
8
people found
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If I could leave 0 stars, I would. They do not provide a service whatsoever and if you so happen to need any form of assistance, you will never get it. It seems to me that Crabtree provide no service, no maintenance on the buildings they ...
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Comment on agent fees
They rip you off.
8
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“Locked out due you not fixing the fob reader...”
1 Star Review
May 29,2019
By:
'Anna'
May 29,2019
Services: They manage our estate
Would you recommend?: No
Postcode: E1W
They manage our estate
Postcode: E1W
5
people found
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I live in Prospect Place, Wapping and the fob reader (only way of getting into the building complex) has been broken for 2 days. Your customer service (who I feel very sorry for) have not been told when it will be fixed, and have no means ...
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Comment on agent fees
No idea what they are, but no matter how cheap one should always be able to get into one's own house.
5
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“Unresponsive and indifferent about quality of service...”
1 Star Review
May 21,2019
By:
'Dee'
May 21,2019
Services: They manage our building
Would you recommend?: No
Postcode: NW9
They manage our building
Postcode: NW9
6
people found
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I live in the Pulse development in Colindale. CrabTree Property manage this development and I must say that their performance is staggeringly poor. It is especially stark how bad the performance is when compared against the Beaufort Park development which is far larger and far ...
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Comment on agent fees
Bad
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“Simply Useless - Avoid Like the Plague...”
1 Star Review
May 15,2019
By:
'Disappointed'
May 15,2019
Services: They manage our building
Would you recommend?: No
Postcode: NW9
They manage our building
Postcode: NW9
6
people found
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Completely unresponsive, issues reported go unsolved for months on end (everything from broken gates to litter issues, safety concerns, you name it, Crabtree ignores it). Emails and calls are logged but rarely actioned. Crabtree fail to provide the bare minimum of service and yet they ...
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Comment on agent fees
Ridiculously high service charge given that they barely provide a "service" at all. Neighbouring Properties pay a similar amount but actually get what they pay for (plus much better amenities and other perks).
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“EXTREMELY SLOW service team...”
1 Star Review
May 08,2019
By:
'Andrei'
May 08,2019
Services: They manage our building
Would you recommend?: No
Postcode: SE8
They manage our building
Postcode: SE8
7
people found
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Never thought that replacing a simple key or fixing a small post box door would be so time consuming. It's been OVER TWO WEEKS now, countless emails and absolutely nothing. I haven't been able to access my correspondence . BEWARE ANY POTENTIAL LANDLORDS OR TENANTS, the ...
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Comment on agent fees
N/A
7
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“Lazy, shoddy, unprofessional...”
1 Star Review
Mar 08,2019
By:
'UnhappyBarnet'
Mar 08,2019
Services: They manage our building
Would you recommend?: No
Postcode: NW9
They manage our building
Postcode: NW9
7
people found
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They are the worst property managers that anyone can every have. We are stuck with them for 2 years due to being in a new build where the property management contract was given to them by the developer. List of problems we have faced not limited ...
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“Flood caused by boiler house / plant room...”
1 Star Review
Feb 08,2019
By:
'Crabtree'
Feb 08,2019
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NW9
Lettings (as a Tenant)
Postcode: NW9
6
people found
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Had a flood on 4 nights caused by a boiler room / plant room managed by crabtree
They have not taken responsibility for flood and will not reimburse me for 6/7 days of electricity used to run dehumidifiers or 10 days heating was on to help dry place out ...
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Comment on agent fees
Bad
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“Expensive and ineffective...”
1 Star Review
Nov 26,2018
By:
'Miss'
Nov 26,2018
Services: They manage our estate
Would you recommend?: No
Postcode: DA4
They manage our estate
Postcode: DA4
8
people found
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Despite numerous attempts to contact this company through the website portal, my notifications of repair work needed have been ignored. The service charges are exorbitant and seem to provide no more that a weekly dusting and hoovering of the common parts, a desultory mowing of ...
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Comment on agent fees
Exorbitant - charges completely unrepresentative of the service offered.
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